Technical Writer
Technical Writer
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Job Description
Here at Appian our core values of Respect Work to Impact Ambition and Constructive Dissent & Resolution define who we are. In short this means we constantly seek to understand the best for our customers we go beyond completion in our work we strive for excellence with intensity and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian youll be part of a passionate team thats dedicated to accomplishing hard things.
As a Technical Writer you will develop product enablement resources for all audiences including our internal stakeholdersfrom our customer success team to our partnersand our external customers. The content resources you create will help ensure the success of our implementation projects and help customers use our product.
Duties/Responsibilities:
- Write and edit technically accurate highquality content.
- Assess core personas and their motivations and develop the appropriate content to support them.
- Determine the clearest and most logical way to present product information for user comprehension.
- Act as user advocate in the creation and review of UX content.
- Generate innovative ideas for content development and delivery.
- Collaborate with subjectmatter experts including product managers software developers customer success and partners to gain an understanding of topics and user and content needs create content for documentation and user interfaces and help define product language and terminology.
- Collaborate with subjectmatter experts including product managers software developers customer success and partners to gain an understanding of Solutions topics and user and content needs create content for Solutions documentation and user interfaces and help define product language and terminology.
- Maintain and update content as the product evolves.
- Implement content feedback channels to identify and solve problems via documentation.
- Provide writing guidance and reviews for other contributors.
- Contribute to defining language styles including the look feel mood and voice for all content types.
Required Skills:
- 1 to 5 years technical writing experience for a SaaS/PaaS company.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize and execute tasks in a fastpaced environment.
- Willingness to take on new challenges and build on current skills.
- Exceptional analytical and conceptual thinking skills.
- Ability to multitask and be a selfstarter.
- Ability to edit write and revise all technical material for consistency and accuracy.
This role is based at our office at WTC 11th floor Old Mahabalipuram Road SH 49A Kandhanchavadi Kottivakkam Chennai Tamil Nadu 600041 India. Appian was built on a culture of inperson collaboration which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a weekto foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
Tools and Resources
- Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through departmentspecific training. Continuous learning is a central focus at Appian with dedicated mentorship and the FirstFriend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employeeled affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.
About Appian
Appian is a software company that automates business processes. The Appian AIPowered Process Platform includes everything you need to design automate and optimize even the most complex processes from start to finish. The worlds most innovative organizations trust Appian to improve their workflows unify data and optimize operationsresulting in better growth and superior customer experiences. For more information visit appian. Nasdaq: APPN
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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Employment Type
Full Time
