Senior Technical Support Analyst
Senior Technical Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary
We are seeking an experienced Senior Technical Support Analyst to join our Information Technology team. In this role you will be responsible for preventing and responding to technical issues at our various locations / facilities within Ontario. This position is responsible for providing frontline primary technical support to a diverse group of end users on various technical issues and problems relating to hardware software and peripherals. The Senior Technical Support Analyst will support multiple platforms including desktops laptops mobile devices videoconferencing and production / OT equipment. The successful candidate will thrive with independent work and have excellent problemsolving skills to diagnose evaluate and resolve complex situations. If you are a motivated selfstarter with a passion for solving technical issues and leading a team to success we encourage you to apply for this exciting opportunity.
Responsibilities
- OnSite Technical Support: Provide handson technical support at various client locations troubleshooting and resolving hardware and software issues directly
- Communicate with stakeholders and endusers to ensure that they are updated on the status of critical issues and their resolution
- Vendor Coordination: Work with thirdparty vendors onsite to ensure the proper installation and integration of new technologies cabling and equipment
- Collaborate with support teams and IT Support Team Lead to ensure that service level agreements (SLAs) are met or exceeded
- Emergency Response: Be available for onsite emergency support to quickly address and resolve critical IT issues that cannot be handled remotely
- System Upgrades and Deployments: Conduct onsite system upgrades and new hardware deployments ensuring minimal disruption to client operations
- Network Installation and Maintenance: Travel to client sites to install configure and maintain network infrastructure including routers switches and cabling. Provide leadership and mentoring to support the development of junior team members
- Work as a support agent fielding incoming help requests from end users Problem resolution including handson fixes at the desktop level and site visits
- Contribute to knowledge base articles
- Participate in OnCall rotation and/or afterhours support. Occasional travel may be required
- Additional duties as assigned.
Technical Requirements
- Twoyear technical diploma in information technology electrical engineering technology or bachelors degree in computer science electrical engineering information technology or a related field
- Minimum of 5 years of experience in IT support or a related field
- Strong knowledge of ITIL processes and frameworks. Certification in ITIL or related field is a plus
Business Requirements
- Strong problemsolving skills and the ability to think creatively to find solutions to complex technical issues
- Comfortable communicating with nonIT personnel. This role will require site visits and working/coordinating with tradespeople outside vendors etc.
- Ability to work independently in a fastpaced environment handling multiple priorities simultaneously
- Ability to participate in oncall rotation
- Excellent communication skills both written and verbalto convey insights to both technical and nontechnical audiences
- Valid Drivers License and the ability to travel to sites as needed
As a member of the OSCO Construction Group we offer comprehensive compensation package including health and dental coverage life insurance RRSP and taxfree savings account options. Additionally we offer educational scholarships to dependents of employees health & wellness programming and team celebratory events.
About OSCO
The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John New Brunswick. Since that time the OSCO Construction Group has grown to encompass four main operating sectors: Steel Concrete Construction and Corporate. Within these sectors lie an everexpanding number of constructionrelated companies and divisions serving a growing market area and employing over twelve hundred employees.
Required Experience:
Senior IC
Employment Type
Full-Time
