Specialist IT Field Services
Specialist IT Field Services
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Job Description
Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.
Innovation Collaboration that matters! Join Donaldson Filtration Solutions as Specialist IT Field Services for both our locations in Leuven and Nivelles!
About the Role
We are looking for a proactive Specialist IT Field Service to deliver toptier IT support. You will handle IT incidents and requests both remotely and onsite while supporting desktops laptops printers and mobile devices. Additionally you will oversee IT assets and lease contracts from A to Z.
Why Join us
This is an exciting opportunity for an individual with strong problemsolving skills a keen eye for detail and a proactive approach to customer service.
If you thrive in a fastpaced environment and enjoy troubleshooting technical issues wed love to hear from you!
Work in a dynamic international company with opportunities for career growth.
Competitive compensation package.
Your Responsibilities
Provide Level 2 support for ITrelated incidents and service requests ensuring prompt resolution and escalation when needed.
Deliver highquality customer service with clear communication and strong followthrough.
Troubleshoot intermediatelevel issues related to applications operating systems (Windows 10/11 Active Directory O365/SharePoint 365.
Manage IT assets and lease contracts efficiently ensuring accuracy and compliance.
Procurement of hardware and telecommunication devices and services.
Support networking components including TCP/IP firewalls LAN & WAN technologies and VPN clients.
Assist with the configuration and maintenance of IP phones and softphone functionalities.
Collaborate with global IT teams requiring occasional flexibility in working hours.
Utilize ServiceNow for incident tracking and management.
Your Qualifications & Skills
Education: College degree technical certifications or equivalent experience.
Experience: 24 years in IT troubleshooting and support (Service Desk L2 preferred).
Familiarity with IT Ticketing Systems and Microsoft technologies (Active Directory SharePoint 365 Office 365 and Windows 10/11
Basic knowledge of Azure Fundamentals is a plus.
Certifications: ITIL Foundation MCSE MCSA or CCNA are a plus.
Strong analytical problemsolving and multitasking skills.
Excellent communication organization and attention to detail.
Proactive independent work approach with a commitment to highquality customer service.
Languages: English (Required) French (Preferred) & Dutch (a plus).
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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson email address. If you have any questions about the legitimacy of an employment opportunity please reach out to to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and/or expression or other status protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
