Customer Contact Center Team Lead
Customer Contact Center Team Lead
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Job Description
Osoba na tym stanowisku odpowiada w szczeglnoci za:
- zarzadzanie zespoem osb odpowiedzialnych za obsug telefoniczna i mailow klientw
- motywowanie podlegego zespou oraz wspieranie go w realizacji codziennych zada
- monitorowanie jakoci pracy oraz nadzr nad realizacj zada zleconych zespoowi
- odpowiedzialno za realizacj celw w zakresie obsugi klientw oraz za sprawn efektywn oraz poprawn proceduralnie i jakociowo realizacj zada zleconych podlegemu zespoowi
Nasze oczekiwania:
- dowiadczenie obsudze Klienta lub w pracy na podobnym stanowisku
- skuteczna komunikacja umiejtnoci pracy w zespole i pod presj czasu
- samodzielno dobra organizacja i planowanie
- sprawna obsuga komputera (pakiet MS Office Internet)
- pozytywne nastawienie do pracy i wiata
Co oferujemy
- zatrudnienie w oparciu o umow o prac w systemie pracy hybrydowej po okresie wdroenia
- motywujce wynagrodzenie oraz dodatkowe benefity (m. karta Multisport prywatna opieka medyczna ubezpieczenia na ycie)
- prac w przyjaznej atmosferze w zespole penym pozytywnej energii
About Sanoma Learning
How do you prepare students for the world engage their curiosity and inspire them to grow That is the main question of teachers all around the world. At Sanoma Learning it has always been our mission to help to find and develop bestinclass answers to this question. If you join us it means that you embark on an exciting journey to help shape the future of learning for primary secondary and vocational education. We believe that your journey is our success as a company.
Sanoma Learning is a leading K12 European learning company operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content as well as digital learning and teaching platforms for primary secondary and vocational education we want to grow our positive impact on learning across Europe. With over 3000 employees we help shape the future of education for 25 million of students.
So are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential
Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability or any other characteristics.
Employment Type
Full-Time
