Asst Helpdesk Executive
Asst Helpdesk Executive
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
We are looking for a proactive and detailoriented Assistant Helpdesk Executive to support our IT solutions team. This role will assist in coordinating service tickets monitoring progress and ensuring effective communication between clients engineers and management. The ideal candidate will help maintain operational efficiency in helpdesk functions manage data records and contribute to seamless service delivery.
Key Responsibilities:
- Ticket Support & Coordination:
- Monitor incoming service tickets via the service desk portal.
- Support ticket assignment to appropriate engineers in coordination with the Helpdesk Executive.
- Track ticket updates and assist in ensuring closure within defined SLA timelines.
- Engineer Support & Scheduling Assistance:
- Maintain accurate attendance and leave records of engineers.
- Arrange alternate engineer assignments to prevent service disruptions.
- Assist in planning engineer schedules for new service installations and urgent tasks.
- Service Desk Operations:
- Update ticket statuses under the supervision of the Helpdesk Executive.
- Escalate unresolved or delayed tickets.
- Prepare basic reports on ticket trends and SLA compliance for review.
- Communication & Client Interaction:
- Respond to simple client inquiries regarding ticket progress.
- Relay critical updates from engineers to clients or management.
- Ensure smooth communication between team members to support effective service delivery.
- Administrative Support:
- Maintain records of service activities and engineer schedules.
- Coordinate with HR for attendance and leave data collection.
- Provide support in compiling data for service performance analysis.
Requirements
Qualifications:
- Diploma or Bachelors degree in IT Business Administration or a related field.
Experience:
- 02 years of experience in IT helpdesk service coordination or administrative roles.
- Exposure to service desk or ticketing software is a plus.
Skills:
- Strong attention to detail and organizational skills.
- Good written and verbal communication abilities.
- Proficiency in Microsoft Office tools (Excel Word Outlook).
- Willingness to learn IT service management tools and systems.
Key Competencies:
- Eagerness to learn and take initiative.
- Team player with a cooperative approach.
- Customerfocused mindset with an emphasis on service quality.
- Ability to multitask in a fastpaced environment.
Preferred Qualifications:
- Prior internship or training in IT support or helpdesk environments.
- Experience in the IT services or solutions industry is advantageous.
Benefits
Benefits
- Opportunity to work in a dynamic IT solutions environment.
- Handson experience in IT service coordination and helpdesk management.
- Career growth and skill development opportunities.
- Exposure to industrystandard service desk tools and practices.
- Collaborative and supportive team culture.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
