Quest KACE Documentation Specialist
Quest KACE Documentation Specialist
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Job Description
Key Responsibilities:
Document the current state of the Quest KACE SMA and Service Desk configurations.
Create detailed documentation for hardware and software inventories managed by KACE.
Develop comprehensive documentation for existing workflows automated processes and procedures within KACE.
Record backup and recovery procedures for the KACE environment.
Ensure all documentation is accurate uptodate and easily accessible.
Generate and document reports related to system performance and usage.
Collaborate with IT teams to gather necessary information and validate documented content.
Provide training materials and user guides for endusers and IT staff on utilizing the KACE system effectively.
Conduct periodic reviews and updates of documentation to reflect any changes in the KACE environment.
Requirements
Minimum of 3 years of experience working with the Quest KACE Systems Management Appliance (SMA) and Service Desk.Strong knowledge of IT service management (ITSM) principles and best practices.
Proficiency in creating detailed technical documentation.
Excellent organizational skills and attention to detail.
Strong communication and interpersonal skills to interact effectively with IT staff.
Ability to work independently and as part of a team.
Preferred Qualifications:
Certification in Quest KACE or related ITSM tools.
Experience with other IT management and monitoring tools.
Knowledge of scripting languages such as PowerShell or VBScript.
NewFound Recruiting is a Canadian professional services company headquartered in Ottawa Ontario and is one of Canadas leaders in professional staffing and recruiting. Currently NewFound Recruiting is servicing clients across Canada having established relationships in Ontario (Toronto and Ottawa) Alberta British Columbia Quebec and Newfoundland. By applying innovative techniques we match the right candidate with the right position. Our 20 years of industry experience give you the assurance that we will provide the right answers to your difficult questions.
At NewFound we believe that diversity and inclusion among our teammates are critical to our success. We seek to recruit develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age race colour national origin sex gender sexual orientation religion physical or mental disability or any other category protected by law. All employment at NewFound is based on personal merit qualifications experience ability and job performance. NewFound welcomes and encourages applications from people with disabilities and we will provide reasonable accommodations accessible formats and communication support upon request during the recruitment and selection process. If you require accommodation please contact Human Resources
Required Experience:
Unclear Seniority
Employment Type
Full Time
