Director Solutions Engineering
Director Solutions Engineering
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$ 220000 - 260000
1 Vacancy
Job Description
Join us on our mission to make a better world of work.
Culture Amp is the worlds leading employee experience platform revolutionizing how 25 million employees across more than 6500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement drive performance management and develop highperforming teams. Powered by people science and the most comprehensive employee dataset in the world the most innovative companies including Canva On Asana Dolby McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US UK Germany and Australia. Culture Amp has been recognized as one of the worlds top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.
About the Role
As the Solutions Engineering Director you will play a pivotal role in establishing and scaling Culture Amps global Solutions Engineering function. You will lead a team of highimpact sales engineers focused on accelerating time to value mitigating churn and driving competitive differentiation within the enterprise and larger midmarket segments. By bridging technical expertise with business value alignment you will shape how our customers experience our platform from presales to implementation and ongoing success.
This is an opportunity to build a new team and function from the ground up partnering closely with Sales Customer Success Product and Marketing to deliver customercentric solutions and drive measurable outcomes. Your contributions will directly impact customer retention close rates and lifetime value all while helping Culture Amp maintain its leadership position in the competitive HR tech space.
Key Responsibilities
- Team Leadership and Development
- Hire onboard and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
- Define clear roles and responsibilities ensuring alignment with crossfunctional partners (Sales Product and Customer Success).
- Provide ongoing coaching and development opportunities to help team members excel in their roles.
- CustomerCentric Solutions Delivery
- Partner with Sales to lead complex tailored product demos and value discovery workshops for enterprise and midmarket prospects.
- Act as a trusted advisor aligning customer needs with Culture Amps solutions while demonstrating our competitive differentiation.
- Collaborate with Customer Success to ensure a seamless transition from presales to implementation focusing on measurable outcomes and quick wins.
- Enablement and Scalability
- Develop foundational assets including discovery frameworks onboarding plans and playbooks for scalable and repeatable success.
- Create verticalspecific value propositions technical demonstrations and customer success stories tailored to strategic markets.
- Certify Account Executives on selfservice demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
- Driving Metrics and Innovation
- Establish and track KPIs such as time to value customer retention rates close rates and customer lifetime value.
- Leverage datadriven insights from customer engagements to inform opportunities for product improvement and innovation creating a feedback loop with the Product team.
- Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
- Lead pilot initiatives for strategic accounts and verticalspecific GTM campaigns iterating on feedback to optimize results.
- Operational Excellence
- Build and maintain a repository of technical documentation best practices and enablement materials.
- Ensure proper solution scoping for implementation aligning technical integrations to increase customer stickiness.
- Partner with Revenue Operations to prioritize accounts leveraging tools like 6Sense for strategic targeting.
Qualifications
- 8 years of experience in a Solutions Engineering or related role preferably within the HR technology space.
- Demonstrated expertise in Performance Management Engagement and People Analytics including data flows orchestration and integrations.
- Proven ability to lead customerfacing technical discussions and tailor solutions to enterprise needs.
- Strong leadership skills with experience managing or mentoring team members.
- Exceptional ability to simplify complex technical problems and translate them into business value.
- Experience working in a presales environment including RFP processes and executive presentations.
- Passion for innovation and continuous improvement in customercentric solutions.
Why Culture Amp
At Culture Amp youll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. Youll work with a collaborative and forwardthinking team committed to solving challenging problems and delivering exceptional employee experiences. Join us in building the future of work and creating measurable value for our customers worldwide.
Metrics for Success
- Reduction in time to value (contract signing to first meaningful outcome).
- Improvement in enterprise customer 1000 employees retention rates.
- Increase in close rates for strategic opportunities.
- Growth in customer lifetime value (CLTV).
- Successful of new GTM strategies and initiatives.
Location Candidates must be located in one of Culture Amps hubs (e.g. New York Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration.
Whats Great About This Job
- Build and scale a highimpact team from the ground up.
- Opportunity to innovate and drive measurable business outcomes.
- Work at the intersection of cuttingedge HR tech and meaningful customer impact.
Whats Challenging
- High visibility and responsibility in a fastpaced competitive environment.
- Balancing strategic initiatives with daytoday customer engagements.
- Navigating complex enterprise needs and building scalable solutions.
First Year Achievements
- Establish a foundational team assets and processes within the first 6 months.
- Deliver measurable improvements in time to value and customer retention by yearend.
- Pilot and iterate on innovative GTM strategies achieving early wins with strategic accounts.
For this role the estimated base salary range is listed below. In addition to base salary your compensation package will include additional components such as equity and benefits. For sales roles your package may also include sales commission
The actual base salary will vary based on various factors including market and individual skills capabilities and experience objectively assessed during the interview process. If youre interviewing for this role speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp and therefore we build pay equity into all our programs in addition to conducting annual pay equity audits.
Base Salary Range (US)
$220000 $260000 USD
We believe that our employees are the heartbeat of our success. Were committed to fostering a work environment that truly cares for and develops its people and creates lasting positive impact. In addition to providing a competitive compensation package some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs coaching and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly companywide shutdown day in each region to to collectively pause reset and focus on restoration and rest without having to tap into individual vacation time
- Extended yearend breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally we dont just focus on our internal community; we believe in creating a better world of work for all. Were committed to diversity equity and inclusion with Employee Resource Groups and ally communities in place.
We have a strong commitment to AntiRacism and endeavor to lead by example. Every step we make as a business towards antiracism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to AntiRacism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if youre interested: wed love to know how you can amplify our team with your unique experience!
Thank you for taking the time to read this advert. If you decide to apply as part of your application we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader Aubrey Blanche to share more on why we collect the data and how we will use it.
If you require reasonable accommodations or adjustmentsdue to a disabilityto complete the online application or to participate in the interview process please contact com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy hereor contact.
Required Experience:
Director
Employment Type
Full Time
