Aircraft Maintenance Analyst AMA
Aircraft Maintenance Analyst AMA
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
About JSSI
For more than 35 years Jet Support Services Inc. (JSSI) has been the leading independent provider of maintenance support advisory services software and financial tools to the business aviation industry. With 6000 aircraft supported by maintenance programs and software platforms JSSI leverages this wealth of data scale and innovation to drive cost savings and provide custom solutions that align to the interests of each client regardless of make or model. Learn more atjetsupport.
JSSI products and services include:
Maintenance Programs.Hourly Cost Maintenance Programs to stabilize maintenance budgets maximize aircraft availability and enhance residual value.
Parts & Leasing.Experienced product line specialized team who leverages ourAllOEMinventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
Software:Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions from choosing the right aircraft to tracking your maintenance inventory and MRO projects.
Advisory Services.Objective insights and independent technical advice from a global team of technical advisors and ASAaccredited appraisers for virtually any business jet turboprop or helicopter.
Aviation Capital.Customized assetbased finance solutions for business aviation.
Position Summary:
We are seeking an experienced Aircraft Maintenance Analyst (AMA) who is passionate about customer support and has a strong background in realworld aircraft maintenance. In this role the AMA will provide specialized support to subscribers of our Traxxall product ensuring they derive maximum value and achieve their operational goals.
Your expertise will be pivotal in driving customer satisfaction fostering longterm relationships and ensuring the safety reliability and efficiency of aircraft operations.
This position focuses on providing exceptional customer support through proactive maintenance analysis and communication. The ideal candidate will be detailoriented possess strong analytical skills and have a proven ability to work with webbased applications such as Traxxall. This role requires a high level of technical expertise strong communication skills and a commitment to ensuring the integrity of our customers maintenance programs.
Duties and Responsibilities:
- Customer Support: Serve as the primary point of contact for customers providing indepth guidance on the use of our products in realworld maintenance and compliance scenarios.
- Product Expertise: Leverage handson experience in aircraft maintenance to advise customers on best practices troubleshooting and maximizing the value of our product suite.
- Customer Success Management: Proactively engage with customers to understand their needs resolve issues and help them achieve their operational goals ensuring longterm adoption and satisfaction.
- Data Analysis: Monitor customer data to track product usage performance and compliance metrics identifying opportunities for improvement and optimization.
- Collaboration with Teams: Work closely with the sales product development and onboarding teams to ensure seamless communication and enhance the customer experience.
- Feedback & Continuous Improvement: Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.
Desired Credentials:
- 5 years of experience in aircraft maintenance or a related role.
- Proficiency in maintenance management software and tools.
- Ability to troubleshoot and resolve databaserelated issues.
- Strong analytical skills with the ability to interpret complex data.
- Experience with Salesforce preferred but not required)
- Proficient in Microsoft Word Excel Outlook & PowerPoint.
- FAA Airframe and Powerplant Certification preferred but not required)
At JSSI we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role the annual base pay generally ranges from $65000to $85000 with the final offer determined by variable factors including but not limited to market location jobspecific knowledge skills education and experience. In addition your total rewards package may include an annual discretionary bonus plan incentive or sales bonus plan or other form of additional compensation based on your role.
Additionally for fulltime employees based in the USA Canada or the Philippines we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical dental vision retirement savings programs among others starting day one of employment. For a full overview of our offerings visit the JSSI Benefits Pageon our company website
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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