Passenger Service Supervisor AS
Passenger Service Supervisor AS
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary accountabilities and duties include:
- Ensure accuracy of all weight and balance requirements.
- Promptly handle all Passenger service complaints with a focus on positive resolution.
- Responsible for staff scheduling leadership development and employee accountability.
- Complete all checkin procedures including the handling of reservations ticketing seat assignments and airport announcements and checking for proper international documentation.
- Assist customers with special needs and unaccompanied minors.
- When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 23 times per day and responsible for open/closing aircraft doors.
- Read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
- Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
- Perform other duties as assigned.
Qualifications and Experience:
- Must be at least 18 years of age.
- Must have high school diploma or equivalent.
- Must have a positive cando upbeat personality.
- Must be able to speak read and write in English proficiently.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Comfortably and continuously move/lift customer luggage with up to 70lbs.
- Must be able to stand for long periods of time at the ticket counter and gate checkin areas.
- Will be exposed to respiratory irritants (jet fumes)
- Must pass an FBI criminal background check and obtain a customs seal.
- Must successfully complete and pass the initial new hire classroom and onthejob training.
- Must have strong verbal and written communication skills.
- Knowledge of computer software programs.
- Must pass preemployment drug test.
Required Experience:
Manager
Employment Type
Full-Time
