Buyer Experience Manager

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

At eBay we are committed to enhancing the global buyer experience ensuring frictionless transactions and driving sustainable growth. We are seeking a highly motivated and experienced Buyer Experience Manager to join the International Markets Expansion team (IME) at eBay in Toronto Canada. This role plays a pivotal role in leading critical initiatives to optimize the buyer journey and drive improvements that impact millions of international buyers from 150 countries. This role sits within a highpriority company initiative and collaborates closely with crossfunctional teams to complete ambitious goals. As a key leader in this domain you will influence product strategy drive operational excellence and contribute to eBays broader success.

What You Will Accomplish

• Act as the domain expert and inspiring leader in the buyer experience space identifying challenges and opportunities to enhance the international buyer journey.

• Develop and implement datadriven strategies that improve buyer engagement satisfaction and conversion.

• Lead crossfunctional collaboration with Product Operations Customer Support and other teams to prioritize and implement impactful solutions.

• Establish and track key performance indicators (KPIs) to measure success and foster continuous improvement.

• Influence decisionmaking at all levels by presenting insights recommendations and cases to senior leadership.

• Stay ahead of industry trends and buyer behaviours to define the strategic direction of eBays international buyer experience.

• Continually monitor eCommercerelated details in our top markets that influence crossborder trade or the buying experience on eBay (e.g. tariffs import regulations).

• Champion buyer advocacy ensuring the voice of the customer is central to product and experience enhancements.

What You Will Bring

• 5 years of experience in buyer experience customer experience product management operations or a related field.

• Strong leadership and critical thinking skills with the ability to influence across teams and senior partners.

• Demonstrated expertise in data analysis problemsolving and translating insights into action.

• Proven ability to develop robust datadriven cases that support critical initiatives.

• Strong competence in using persuasion to navigate a matrixed organization driving prioritization and of key initiatives.

• Excellent communication and storytelling abilities capable of articulating complex concepts and driving alignment.

• Passion for improving customer experiences and shaping the future of global eCommerce.

• Ability to thrive in a fastpaced dynamic environment managing multiple priorities effectively.

• Experience in eCommerce international markets or logistics is highly desirable.

Why Join Us

• Lead critical initiatives with high visibility and direct impact on eBays global buyer experience.

• Work in a collaborative innovative environment with crossfunctional teams dedicated to driving real change.

• Opportunity to grow within eBay a global eCommerce leader with strong career development pathways.

• Competitive compensation benefits and opportunities for continued learning and professional development.

If youre a seasoned professional passionate about driving buyer experience innovation and making a global impact wed love to hear from you.

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