User Support Technician I
User Support Technician I
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Job Description
Description of Work
- DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency State university or the NC National Guard and intend to remain employed with that entity you may not be considered for temporary work with DNCR.
This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit.
Note: Permanent and timelimited NC State Government employees must separate from their permanent or timelimited position in order to work in a temporary position. All temporaries are limited to one NC State Government temporary assignment at a time.
Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governors Job Ready initiative and seeks to expand a temporarys skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agencys culture process procedures and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.
This position is located at:Nature Research Center121 W Jones St 3rd FlRaleigh NC 27601
Primary Purpose of Position:
This position works as part of the Division of Parks and Recreation IT Support team that supports operations statewide. This position will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues using a ticketing system.Key Responsibilities include but are not limited to:- Job offer is contingent upon passing a preemployment screen conducted by assigned provider.
- Provide a range of technical support tasks including asset management to DPR end users.
- Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
- Network connectivity and general PC and peripheral troubleshooting.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Knowledge of Microsoft Windows operating system (Win 10 and Win 11 and/or Macintosh (Mac) operating system.
- Microsoft Active Directory client server environment.
- Understanding and applying desktop and network security best practices.
- Virtual meeting software applications and support audio/video equipment connectivity in meeting rooms.
- Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
- Some evening and weekend work is possible.
- Frequent day travel is required therefore a valid drivers license is required.
Position/Physical Requirements:
- Typical work schedule is Monday Friday 8am 5pm
- Must be able to frequently lift up to 25 lbs with or without reasonable accommodation.
- This positions job duties are performed in both inside and outside environmental conditions.
- Must be available to work after hours and weekend when necessary.
- Must have a valid drivers license issued from within the United States or be able to obtain one within 90 days of employment.
Knowledge Skills and Abilities / Competencies
To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.
Qualified candidates must have or be able to:- Demonstrated experience troubleshooting desktops/laptops printers (standalone and networked) and tablets using a variety of technological tools and techniques.
- Demonstrated experience with use and installation of Office 365 software suite and commonly used web browsers (Edge FireFox Chrome).
- Demonstrated knowledge of Active Directory ability to setup devices establish user profiles and map drives.
- Demonstrated knowledge of endpoint and network security best practices.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See of for details. Associate degree in computer science or an IT related field from an appropriately accredited institution
ORHigh school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the positions role. Coursework in computer or information technology may be substituted yearforyear for the required experienceORAn equivalent combination of education and experience.Management Preferences:MS certifications A certification and experience with Windows 10 and Macintosh Operating system supportSupplemental and Contact Information
- CONTACT INFORMATION:
TheNorth Carolina Division of Parks and Recreationexists to inspire all its citizens and visitors through conservation recreation and education.
To explore NC State Parks visit: North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!
Conservation:To conserve and protect representative examples of North Carolinas natural beauty ecological features recreational and cultural resources within the state parks system;
Recreation: To provide and promote safe healthy and enjoyable outdoor recreational opportunities throughout the state; and
Education:To provide educational opportunities that promote stewardship of the states natural and cultural heritage.The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and jobrelated knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age 40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.
Application Process
Please watch our videoherethat walks you through each step of the application process.Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment willNOT be accepted.
Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Veterans and National Guard Preference
Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
Employment EligibilityIt is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in EVerify (Employment Eligibility Verification System).NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQs information on the website. If you are still experiencing technical issues with your application please call the NEOGOV Help Line at .
N.C. Department of Natural and Cultural ResourcesDivision of Parks & RecreationVictoria Lykes
121 W. Jones Street Raleigh NC 27601
Required Experience:
IC
Employment Type
Full-Time
