Analyst I, Technology Support (Helpdesk)
Analyst I, Technology Support (Helpdesk)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
An entrylevel position responsible for performing simple or routine tasks involving testing installing configuring troubleshooting and maintaining users hardware software and accounts. This position primarily provides firstlevel support to users and may include coordinating with other levels of the IT support model. This work requires strong communication skills an ability to effectively interact with a broad range of endusers/clients and an ability to use a variety of technical resources for providing support.
Duties
1. Fields incoming help requests from end users via both telephone and email in a courteous manner and documents all pertinent end user identification information including name department contact information and nature of problem or issue. 2. Manages queue of support requests including communicating with end users setting and meeting commitment dates documenting and closing support request tickets prioritizing problem resolution and escalating when appropriate. 3. Participates in and completes studentfacing processes such as name change requests in a timely manner. 4. Assists Tier II and III positions with creating and maintaining internal documentation. 5. Contributes to the College Vision Mission Values and RISE statement. 6. Supports workforce diversity in all its aspects. 7. Performs other duties as assigned.
Preferred Qualifications
1. Experience in a higher education setting; 2. Proficiency in a foreign language such as Spanish an East Slavic language and/or American Sign Language.
Required Experience:
IC
Employment Type
Full Time
