Product Support Engineer - Clinical
Product Support Engineer - Clinical
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Veeva Systems is a missiondriven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company we made history in 2021 by becoming apublic benefit corporation(PBC) legally bound to balancing the interests of customers employees society and investors.
The Role
We are currently seeking a talented Product Support Engineer in India to join our Development Cloud Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.
As a member of the Product Support team you will be charged with supporting our customers as well as internal stakeholders such as our Services and Solution Consulting teams. You will work closely with Development and QA teams to diagnose troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly be persistent and demonstrate out of the box thinking.
This is a fulltime Monday Friday permanent job with rotational on call responsibilities for weekend coverage. Veeva is looking for a passionate Product Support Engineer to work at our Hyderabad location.
What Youll Do
- Provide support covering all issues primarily related to Veeva Clinical Platform(Clinical Data Clinical Operations) applications.
- Learn everything about our software to be a Subject Matter Expert
- Handle inquiries regarding technical issues information requests on application capabilities
- Troubleshoot critical production issues including system unavailability and data integrity issues and propose resolutions or workarounds
- Provide coordinated support for getting new releases and configuration changes into production
- Be a customer facing representative for the Development and Product teams
- Be responsible for ticket and/or customer escalations and drive progress until resolution
- Interface with Engineering Product Management and Services when necessary
- Maintain Product Support Knowledge Base
Requirements
- 3 years work experience in Level 2/3 Application Support.
- Experience in a cloud/hosted environment
- Eager to learn new technical communication and interpersonal skills
- Ability to replicate & diagnose issues using industrystandard tools and techniques(e.g.FTP Postman AWS Tools) and propose resolutions or workarounds
- Selfmotivated experience of working independently with minimal guidance in a rapidly changing environment and handling pressure
- Excellent verbal and written communication skills in English
Nice to Have
- Experience with the life science and healthcare industry
- Understanding of Java SQL HTML XML JSON SOAP REST API
- Experience working with Enterprise Software Support preferably Content Management Solutions
- Experience working with Zendesk Jira and Confluence
Perks & Benefits
- Health insurance with generous coverage limits
- Allowance for wellness & fitness programs
#LIRemote
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances.
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
