Teardown Customer Service Specialist
Teardown Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 3000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) providers and suppliers worldwide with 31 leasing sales distribution and MRO operations in 19 countries. At GA Telesis our core business is integrated aviation solutions and our mission is customer success.
Located in Fort Lauderdale Florida this position is part of our Flight Solutions Group (FSG) primarily focusing on meeting or exceeding our customers satisfaction. This position supports many teams within FSG allowing sales repairs and the procurement team to focus on what they do best while having the Teardown Customer Service Specialist handle the administrative tasks such as processing returns assisting with drop ships data projects managing airframe and/or engine teardowns and cleaning nonconformance inventory.
The ideal candidates will use their passion for customer service and excellent communication skills to support the FSG team.
Responsibilities:
- Create and manage customer returns and reporting.
- Manage the sales exchange process to include core followup customer approvals when required and billing.
- Monitor drop ships and assist if tasks are overdue.
- Monitor and clear nonconforming products for procurement and repairs.
- Assist with teardowns including project management reconciliations invoice approvals and payment.
- Create supplier/vendor performance and warranty management metrics.
- Data cleansing projects.
Qualifications:
- 23 years of customer service experience
- Must be proficient in Microsoft Office
- Must be organized and have excellent communication skills (oral & written)
Preferred Qualifications:
- Aviation experience
- Quantum ERP Software
- Process Mapping and Improvement
Come check out how#gatelesisis Intelligently Defining the FUTURE of Aviation and Aerospace
To see what #GATelesis life is like visitLinkedInInstagramFacebook.
Required Experience:
Junior IC
Employment Type
Full-Time
