PSR Scheduling Trainer
PSR Scheduling Trainer
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Job Description
Position Title
Position Summary / Career Interest:
The Patient Service Representative Trainer is responsible for facilitating the standardized training program for the Patient Service Reps as a part of orientation or upon request from leadership. This position will travel with new hires into their work environment to continue with new hire onboarding and will travel for at elbow training for remediation if more training is needed upon request. The Patient Service Rep Trainer evaluates employees upon completion of their training to ensure each employee will deliver exceptional and consistent service throughout the organization.Responsibilities and Essential Job Functions
- Must be able to perform the professional clinical and/or technical competencies of the assigned unit or department.
- Responsible for assisting building maintaining and reviewing implementing the PSR training programs classroom simulation and work environment training.
- Orients all new staff to their job responsibilities both in a group setting and 1:1 training.
- Responsible for setting up and preparing the classroom simulation space and training material in collaboration with the training manager in accordance with the Credentialed Trainers course plans.
- Conducts employee assessments throughout initial and at the end of training to determine if training is complete or additional training is needed. This includes but is not limited to Powerpoints handouts etc throughout the first 30 60 90 days of employment Provides feedback to leadership on development & improvement opportunities on the assessment tools to further identify and determine employee training needs.
- Performs at elbow training and support for new hires and those identified by clinic management upon request.
- Collaborates with Rev Cycle trainers to conduct at elbow remediation.
- Performs PSR responsibilities in a float capacity as needed to help backfill assignments in clinics/scheduling departments.
- Performs miscellaneous observations including but not limited to clinic business operations in support of Ambulatory vision.
- Participates in EUAT and Superuser trainings
- Keeps up to dates with information regarding upgrades and updates
- Exercises time management and personal communication of schedules and appointments for the 30 60 and 90 day assessments at elbow and follow up training as needed.
- Clinic and department rounding to observe standard workflows.
- Ongoing education opportunities at multiple venues that offer continual training.
- Exercises time management and personal communication of schedules and appointments for department observation/analytic visits with department management as needed.
- Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- High School Graduate or GED.
- Experience with Third party applications: Payment Navigator One Source/Passport Teams
- 3 or more years of experience with ambulatory/admitting/patient registration preregistration & precertification OR
- 1 or more years of experience ambulatory/admitting/patient registration preregistration & precertification combined with associates degree completion.
Preferred Education and Experience
- Associates Degree completion or actively pursuing with an expected completion date within 12 months
- 1 or more years of training/education and/or lead role experience
Required Language Skills
- English Read and write understand and speak ability to communicate English clearly.
Knowledge Requirements
- Demonstrated knowledge of EPIC & Medical Insurance
- Basic computer skills including Microsoft Excel Word Adobe and Office.
- Strong customer service skills
- Ability to work well with others maintain confidentiality and use good judgement
- Time Management
- Organization
- Interpersonal skills
- Critical Thinking
- Driving and Reliable transportation
Time Type:
Full timeJob Requisition ID:
R37857We are an equal employment opportunity employer without regard to a persons race color religion sex (including pregnancy gender identity and sexual orientation) national origin ancestry age 40 or older) disability veteran status or genetic information.
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Employment Type
Full-Time
