Employment Type:

Employment Classification:

Time Type:

Work Shift:

Total Weekly Hours:

Additional Locations:

Job Information:

Job Summary:

Responsible for the planning design development implementation and maintenance of training for designated IT application(s). Responsibilities include understanding operational workflows and supporting IT application build creating testing and maintaining course curricula developing reallife practice scenarios exercises and related supporting materials. The Instructional Designer will master both the general IT application and Virtuas specific workflows to understand decisions that will affect enduser training development and application build and to also understand the extent of training requirements for system updates and upgrades.

Responsible for the technical build of IT applications in the training environment. This includes validating that all clinical workflows and IT functionality are represented in the training workflows. Validation of the training environment with functionality in the live IT environments assures a meaningful learning experience for the end user.

Position Responsibilities:

Develop educationally sound training content by understanding and interpreting clinical and nonclinical workflows processes and terminology.

• Validation and understanding of documented end users workflows
• Create and update instructorled presentations and lessons plans based upon operational workflows
• Craft realistic and accurate practice exercises reflecting operational workflows
• Develop Web Based trainings utilizing PowerPoint SnagIt Camtasia and Captivate/Articulate software.
• Update prerequisite eLearnings using videobased software to reflect Virtua specific workflows
• Proficiency utilizing the VLS platform (Cornerstone) to publish edit update and track IT training curricula and proficiency assessments
• Establish and update supporting materials including Learning Home Dashboards Sharepoint and Virtua websites with tip sheets videos and guides
• Develop tools for training all mobile applications including but not limited to MS Teams Epic Rover Haiku Canto.
• Provide project training resources for all IT initiatives and projects.

Build test and maintain the Training Environment to ensure that production changes are included and scenarios updated for assigned application.

• Evaluate PRD environment to assess needs for training environments.
• Develop training patient with clinically rich data to simulate operational situations and all software updates.
• Assure all necessary clinical workflows are represented in training environments.
• Create and integrate bar codes to simulate scanning workflows.

• Develop build migrate and update all software changes for user education while following all IT change management and Data Courier practices.

Educate mentor and monitor Credentialed Trainers regarding.

• System and workflow knowledge
• Proficiency with use of software
• Education delivery for new employees
• Developing and tracking updates and changes to education to all users
• Providing customer support
• Auditing records and reeducating as needed.

Conducts instructor led onsite and remote IT application training classes.

• Leverages ELearning tools for appropriate use cases.
• Conduct refresher personalization and optimization classes.
• Provides operational demonstration of IT workflows.

Provide support.

• Maintains application proficiency to provide effective customer support.
• Utilize inperson as well as remote IT technical tools such as Jabber MS Teams Baumgar to provide ongoing support for end users.
• Provide operational support during IT golives including onsite and remote support and staffing of how to help desk.

Monitors Service Now ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel Virtua Clinical and Operational Business owners to ensure timely resolution of issues.

Position Qualifications Required:

Required Experience:

• At least 2 years of experience in IT or healthcare operations related field.
• Knowledge of adult learning principles as well as operational workflows and/or technical/training experience preferred.
• Proficient in Microsoft Office applications including Teams Word PowerPoint Excel Visio and Outlook
• Experience using multimedia tools including PPT SnagIt Camtasia Captivate and Articulate for development and delivery of elearning preferred.
• Knowledge and adherence to cybersecurity and HIPAA policies and practices.

Required Education:

H.S. Diploma/GED required Associates or Bachelors degree preferred

Training / Certification / Licensure:

IT certifications may be required as needed by Virtua. If IT certification such as Epic certification is required at time of hire employee must obtain uptodate certification in designated application(s) within 6 months of employment.

For IT applications with supported training environment completion of Training Environment build education prior to building or facilitating updates to the training environment.