Support Engineer Team Manager Alexa Information Ads
Support Engineer Team Manager Alexa Information Ads
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
At the intersection of AI and natural language understanding voiceassistant technology is one of the most exciting industries to work in today. Alexa is Amazons voice AI. Alexa lives in the cloud and is happy to help anywhere theres internet access and a device that can connect to Alexa. Making Alexa part of your day is as simple as asking a question. Alexa can play your favourite song read the latest headlines dim the lights in your living room and more. Basically Alexa wants to make your life easier more meaningful and more fun by helping you voice control your world both at home and on the go.
Help make Alexa smarter by joining our Knowledge International Operations team in Cambridge UK. We use our cultural and linguistic knowledge to localize Alexas knowledge base so that Alexa can understand and answer more questions from Alexa customers in all languages.
You will manage a team of Data Associates and Support Engineers across multiple languages to maintain and develop our speech and language technology helping drive and manage all aspects of performance.
If you are a proactive adaptable and qualitydriven leader who thrives in a collaborative environment we invite you to apply for this Team Manager role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and people development to make a direct impact on the Alexa customer experience.
Key job responsibilities
As a Team Manager you will have demonstrable ownership of data efficiency and accuracy along with a passion for people management. Specifically the Team Manager will:
Liaise with incountry stakeholders to understand customer needs and priorities
Utilize sprint boards to manage task assignment across various workflows prioritizing requests from your stakeholders for delivery via your direct reports on a daytoday basis to quality standards
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Track quality SLAs and performance metrics via internal dashboards
File and track tickets following up on blocks to productivity
Lead and manage a team of employees
Provide regular formal & informal feedback for your direct reports
Provide support and guidance to team members whenever necessary
Identify training needs and provide opportunities for team members to develop their skills and knowledge
Create a positive and engaging work environment that motivates team members to perform at their best
Assisting with hiring and training employees
Identify and help implement processrelated improvement techniques
Fluency in English with strong written and verbal communication abilities
Bachelors or advanced degree in a relevant field
Experience managing and coaching performance
Demonstrable ability to think about upcoming issues and look at the wider picture in order to provide solutions through a variety of problemsolving techniques
Ability to thrive under pressure and adapt to a fastpaced environment
Ability to keep up with changing project conventions and newly launching projects
Excellent organizational skills and attention to detail
Strong analytical communication and interpersonal skills
Experience in understanding metrics and developing them as required
Experience with accuracy tracking and development throughput analysis & reporting
Experience leading medium multitrack fastmoving teams
Proficient with Microsoft Office products
Two or more years as an operations team project or program manager
Experience in managing process and operational escalations
Excellent communication strong organizational skills and very detailed oriented
Exposure to process improvement/quality control tools and methods
Demonstrated ability to lead diverse talent within a team work crossfunctionally and build consensus on difficult issues
Strong interest in hiring and developing people in their respective roles
Experience/Familiarity in SQL
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Help make Alexa smarter by joining our Knowledge International Operations team in Cambridge UK. We use our cultural and linguistic knowledge to localize Alexas knowledge base so that Alexa can understand and answer more questions from Alexa customers in all languages.
You will manage a team of Data Associates and Support Engineers across multiple languages to maintain and develop our speech and language technology helping drive and manage all aspects of performance.
If you are a proactive adaptable and qualitydriven leader who thrives in a collaborative environment we invite you to apply for this Team Manager role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and people development to make a direct impact on the Alexa customer experience.
Key job responsibilities
As a Team Manager you will have demonstrable ownership of data efficiency and accuracy along with a passion for people management. Specifically the Team Manager will:
Liaise with incountry stakeholders to understand customer needs and priorities
Utilize sprint boards to manage task assignment across various workflows prioritizing requests from your stakeholders for delivery via your direct reports on a daytoday basis to quality standards
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Track quality SLAs and performance metrics via internal dashboards
File and track tickets following up on blocks to productivity
Lead and manage a team of employees
Provide regular formal & informal feedback for your direct reports
Provide support and guidance to team members whenever necessary
Identify training needs and provide opportunities for team members to develop their skills and knowledge
Create a positive and engaging work environment that motivates team members to perform at their best
Assisting with hiring and training employees
Identify and help implement processrelated improvement techniques
Fluency in English with strong written and verbal communication abilities
Bachelors or advanced degree in a relevant field
Experience managing and coaching performance
Demonstrable ability to think about upcoming issues and look at the wider picture in order to provide solutions through a variety of problemsolving techniques
Ability to thrive under pressure and adapt to a fastpaced environment
Ability to keep up with changing project conventions and newly launching projects
Excellent organizational skills and attention to detail
Strong analytical communication and interpersonal skills
Experience in understanding metrics and developing them as required
Experience with accuracy tracking and development throughput analysis & reporting
Experience leading medium multitrack fastmoving teams
Proficient with Microsoft Office products
Two or more years as an operations team project or program manager
Experience in managing process and operational escalations
Excellent communication strong organizational skills and very detailed oriented
Exposure to process improvement/quality control tools and methods
Demonstrated ability to lead diverse talent within a team work crossfunctionally and build consensus on difficult issues
Strong interest in hiring and developing people in their respective roles
Experience/Familiarity in SQL
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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