Infrastructure Associate
Infrastructure Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ford Office Technologies a Top Places to Work Pittsburgh 2024 Company is seeking a motivated and ambitious individual to play a crucial role in supporting our infrastructure team. The work hours are 8:00 AM to 5:00 PM Monday through Friday.
The Infrastructure Associate will provide indepth support and lead problem solving and implementation efforts. This position is responsible for the analysis recommendation provisioning installation/configuration operation and maintenance of systems network and cloud infrastructure hardware software and related technologies ensuring that systemhardware operating systems software systems and related procedures adhere to corporate standards and are operational as required by service level agreements.
This position is be based out of FOTs Connellsville office or Pittsburgh office depending on selected candidates location. The individual is permitted to workfromhome between client appointments but will report to the office otherwise.
The responsibilities may include but are not limited to:
- Proficient in setup configuration and Operations; Maintenance of Server Hardware/OS.
- Proficient in setup configuration and Operations; Maintenance of Backup Hardware/software.
- Proficient in setup configuration and Operations; Maintenance of Computer systems.
- Researches evaluates and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management.
- Collaborates with other technical staff and management in the testing of new software computer systems and network technologies.
- Utilizes monitoring performance analysis network management software and hardware equipment to troubleshoot and isolate problems gauge network performance and trace data and protocol activity.
- Maintains timely and complete documentation of all daily and project work using standard methods and procedures.
- Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
- Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
- Diagnoses and repairs problems in a manner that prevents future errors and problems.
- Provides internal consulting technical guidance information and support to application developers computer operations workstation support company management and departmental clients.
- Keeps on top of relevant technologies and maintains selected technical certifications.
- This is a customer facing position and such this candidate must have the ability to directly interface with clients customers and vendors.
- Remote and Onsite troubleshooting and support of UPS Server hardware and software.
- Network wiring including patch panel jumpers and documentation wiring patch panel to endpoints proper termination of network jacks to patch panels proper wiring troubleshooting.
- Reviews Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed.
- Receive process and inventory client equipment shipped to Ascent Data.
- Setup and configure new computer equipment per client specifications.
- Communicate with Clients directly to schedule OnSite time as needed.
- Prioritizing issues regarding business impact.
- Outstanding Customer Service Skills.
- Strong Windows 10 Desktop Support experience.
- Knowledge of Windows Server Systems Administration including Active Directory Users and Computers and respective account management.
- SMB Network Share Permissions. Print Server Management.
- Fundamental LAN troubleshooting experience.
- 3 years of relevant IT consulting or MSP experience
- Associate degree in related Technology or have equivalent IT support experience certifications and/or training
- Familiarity with ticketing systems.
Ford Office Technologies is proud to be a Pittsburghs Top Places to Work Company since 2019!
Ford Office Technologies is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
