IT Specialist
IT Specialist
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Why Join P. Terrys IT Team
Impactful Work: Youll play a crucial role in ensuring seamless restaurant operations across all locations.
HandsOn & Technical: This isnt a deskonly jobyoull be actively working with network hardware IT systems and supporting restaurant operations.
Growth Opportunities: Our IT team is expanding and theres room for career advancement as we continue to enhance our IT infrastructure.
Supportive Culture: Be part of a closeknit IT team that values problemsolving innovation and teamwork.
HandsOn & Technical: This isnt a deskonly jobyoull be actively working with network hardware IT systems and supporting restaurant operations.
Growth Opportunities: Our IT team is expanding and theres room for career advancement as we continue to enhance our IT infrastructure.
Supportive Culture: Be part of a closeknit IT team that values problemsolving innovation and teamwork.
About P. Terrys Burger Stand:
At P. Terrys Burger Stand we pride ourselves on serving highquality burgers and fries using the freshest ingredientsall while creating a warm welcoming experience for both our guests and employees. Behind the scenes our IT team ensures that operations run smoothly across 35 burger stands a commissary and our Home Office keeping our technology network infrastructure and IT services in top shape.
We are looking for a highly motivated handson IT Specialist to join our team ready to dive into IT support network administration project and IT Service Management (ITSM). This role requires a techsavvy problem solver who is comfortable working in a fastpaced Quick Service Restaurant (QSR) environment tackling everything from network configurations to mentoring junior IT staff handling IT Support request and incidents maintaining security platforms and improving IT documentation.
If youre someone who enjoys troubleshooting optimizing IT systems and rolling up your sleeves for onsite support we want to hear from you!
What Youll Do (Key Responsibilities)
What Youll Do (Key Responsibilities)
IT Support & Incident Management
- Provide handson IT support for Home Office Commissary and 35 Burger Stands.
- Provide handson IT support for Home Office Commissary and 35 Burger Stands.
- Troubleshoot hardware software and network issues ensuring minimal downtime.
- Act as Tier 2/3 escalation support resolving complex technical challenges that impact operations.
- Maintain IT Service Management (ITSM) processes including Incident Request Change and Problem Management.
- Mentor lowerlevel IT Support Technicians providing guidance on troubleshooting processes and best practices.
- Enhance documentation workflows and reporting for IT operations.
Network Configuration & Management
- Configure manage and support Fortinet Firewalls and Ubiquiti Networking Equipment.
- Monitor network performance and troubleshoot connectivity issues in Burger Stands and Home Office.
- Implement network security best practices to ensure compliance with PCI DSS standards.
- Manage antivirus antimalware and endpoint security solutions to protect company systems.
- Work with our Security Operations Center (SOC) for Microsoft Security ensuring proactive monitoring and incident response for threats across our IT environment.
- Maintain failover solutions VPN configurations VLAN segmentation and wireless networking.
IT Service & Asset Management
- Oversee IT asset and inventory management tracking hardware/software deployments.
- Maintain accurate Configuration Management (CMDB) records for IT infrastructure.
- Implement and improve Change Management processes to control IT updates and deployments.
Project Implementation & Systems Maintenance
- Assist with new technology rollouts software deployments and system upgrades.
- Support the IT Manager in installing configuring and maintaining IT systems at new locations.
- Work on restaurant technology projects such as POS system upgrades drivethru technology and network expansions.
- Coordinate and execute early morning or latenight project installations to minimize disruption to restaurant operations.
OnCall & Emergency Response
- Participate in an oncall rotation (one weekend per month) to address urgent IT issues.
- Respond to critical outages affecting POS systems internet connectivity and business operations.
What You Bring (Qualifications & Skills)
- 4Year bachelors degree in computer science/MIS or at least 4 of the following certifications:
- CompTIA Network
- Security
- ITIL 4 Create Deliver and Support
- ITIL 4 Monitor Support and Fulfill
- Azure Security Engineer
- Fortinet Certified Associate
- Fortinet Certified Professional
- 5 years of handson IT experience in support networking or systems administration.
- Strong troubleshooting skills for hardware software and networkrelated issues.
- Experience managing Firewalls and Networking Equipment
- Knowledge of IT Service Management (ITSM) best practices (ConnectWise FreshService or similar).
- Experience with asset and inventory tracking and Configuration Management (CMDB).
- Comfortable working in a fastpaced Quick Service Restaurant (QSR) or multisite retail environment.
- Excellent communication and documentation skillsable to translate technical issues into clear actionable solutions.
Preferred Qualifications (Nice to Have)
- Experience with PCI Compliance standards for securing payment networks.
- Familiarity with POS systems drivethru technology or restaurant IT environments.
- Experience with Audio Systems including speakers amplifiers and music players used in restaurant environments.
- Familiarity with Microsoft 365 infrastructure (email identity management security).
- Experience with ConnectWise FreshService or TeamDynamix ITSM platforms.
- Knowledge of automation scripting (PowerShell Python or Bash).
Work Environment and Physical Demands
- Schedule: Monday Friday 8:30 AM 5:00 PM with flexibility for early mornings late nights for project work. Along with some work over holidays to complete projects or task that cannot be done during normal office/burger stand operational hours.
- OnCall Rotation: Required to be oncall one weekend per month.
- Working Conditions are in an office environment in Austin TX You will work in the Home Office every weekday and be expected travel to the Burger Stands (Austin Houston San Antonio) when needed for onsite IT Support and Project work.
- Travel approximately 30
- Ability to give and receive detailed information through oral communication (frequently required to talk and hear) and have specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.
- Frequently required to sit and/ or stand for an extended period of time 7 hours) look at a computer screen for an extended period of time be on the phone for extended periods of time use hands and fingers to handle feel or operate a computer tools or controls and reach with hands and arms.
- Ability to walk climb and bend for long periods of time.
- Must be able to lift up to 50 lbs and work onsite as needed (including handson installations cabling and hardware setup).
- Must have physical and mental ability to drive a vehicle for long enough to reach the home office and any location with reasonably short breaks.
Compensation: $85000.00 $95000.00 per year
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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