Resident Manager all genders - Bonn
Resident Manager all genders - Bonn
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Ready for your next MILESTONE
Are you ready to lead a dynamic team in a fastpaced environment where hospitality excellence customer satisfaction and operational efficiency are key As the Resident Manager at Milestone Living youll play a pivotal role in managing property operations enhancing the resident experience and driving business success at one of our premier locations.
What Youll Do:
- Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies and identify local partners to strengthen the MILESTONE brand experience.
- Customer Care & Retention: Ensure high levels of customer satisfaction through community building prompt response to resident inquiries and complaints and maintaining a stable living environment.
- Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
- Operational Reporting: Ensure timely and accurate financial and operational reporting adhering to MILESTONEs business compliance guidelines.
- Quality & Safety: Implement quality management measures including Standard Operating Procedures (SOPs) and ensure residents safety through regular drills and access control.
Your profile
What Were Looking For:
- Experience: At least 1 year of experience at MILESTONE or 25 years in a similar hospitality management role such as Resident Manager Front Office Manager or Room Division Manager.
- People Skills: A strong ability to work with diverse teams and create a positive collaborative environment for both residents and colleagues.
- Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.
- Communication Skills: Fluency in German (C1/C2 and English (C1/C2 with additional languages a plus.
- Leadership: Proven experience in leading teams with the ability to drive performance and provide training and support.
Why us
At MILESTONE we believe in creating a workplace that prioritizes wellbeing flexibility and personal growth. Join our team and experience a supportive environment where innovation thrives and your contributions are valued.
What we offer:
- Flexibility with remote work options
- Special Milestone Birthday Gift: Choose a day off to celebrate
- A dynamic young and creative team that values openness to new ideas and solutions.
- Engaging challenges and a variety of projects.
- A supportive and collaborative work environment.
- Additional 13month salary
- The monthly gross salary for this fulltime position starts at 2.80952. A competitive salary increase is possible based on your qualifications and experience
Your contact person
Elias Kaderabek
Human Resources
Human Resources
About us
MILESTONE Living is specialized in operating 17 Student Living apartments across Europe. We not only manage our residences but also develop them together with our partners from the very beginning to offer more: more vision more quality of life and more joy. We think outside the box innovate and prioritize sustainability. Our mission is to set new standards and to delight our guests in everything we do so they have a wonderful time with us and our passionate team.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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