Parts Interpreter
Parts Interpreter
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Job Description
We are seeking an energetic Parts Interpreter with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.
Responsibilities include
Customer support and enquiries via email telephone and counter sales
Interpret customer requests for parts
Order entry and processing
Provide updates to customers on order status pricing product range and estimated delivery times
Processing customer returns
Provide assistance to external Sales and Warehouse teams as required
About you Skills experience and qualifications
Demonstrate a passion for customer service with previous retail and/or customer service experience
Prior experience as a Parts Interpreter or Parts Manager in a trade retail or similar environment
Expert knowledge of mechanical materials handling agricultural industrial or automotive parts is preferred
Excellent customer service and professional communication skills
Attention to detail and a can do attitude
Confident computer skills including the ability to learn an inhouse ERP system
You may have an interest in cars construction machinery forklifts tractors and more.
You may have a service or parts background or want to move away from working on the tools.
Whats in it for you
Youll be part of a peoplecentric culture where your wellbeing matters. We offer:
Recognition programs andincentives for your performance
The opportunity to join a dynamic global company that is a leader in its field
Opportunities for professional development including access to LinkedIn Learning and many inhouse/external training courses
Health and Wellness program and company commitment to sustainable growth
People are at our heart
TVH is a global business with a family atmosphere where people are at the centre. We value clarity mutual respect kindness and open communication. Our people are downtoearth easy toworkand engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is wellknown for its unstoppable craving for innovation.
If this sounds like the opportunity for you clickApply and submit both your resume and cover letter. Please note only shortlisted candidates will be contacted.
Employment Type
Full-Time
