User Support Specialist
User Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
User Support Specialist
B2b 15 tys netto VAT
This is a hybrid role requiring you to work from our Warsaw office
Profile domains (summary): Desktop Support ITIL Windows OS Support Active Directory Networks Applications Management
Minimum English language skills : C1
Knowledge and skills:
At least 2 years (full time) experience at the similar position (tier 1 2 3
At least one of Microsoft Cisco or any Service Management certificate
Excellent understanding of complex information systems and their interoperability
Excellent knowledge of IT end users infrastructure (workstations printers peripherals etc.
Excellent knowledge of workstations management services
Excellent knowledge of directory services
Excellent knowledge of TCP/IP networking and related services
Good knowledge of servers operating systems
Practical knowledge of ITIL especially incident and request fulfilment processes
Excellent communication skills (in written and verbal communication)
Open minded excellent troubleshooting analytical and problem solving skills
Very strong sense of responsibility
Accuracy and attention to details
Sense of tact and diplomacy
Friendly supportive and helpful personality with cooperative and service oriented attitude
High level of initiative
Ability to work in stressful environment with minimal supervision
High level of motivation and initiative
Specific requirements:
At least 2 additional years of full time experience on tier 2 or 3 (with in depth troubleshooting and root cause analysis).
At least 1 year of full time experience working in active 24/7 mode.
Typical tasks and responsibilities:
Providing high quality technical assistance and support services for both internal and external users
Processing simple and complex service requests and incidents reported via selfservice portal phone email or in person
Proposing workarounds troubleshooting and analysing reported incidents
Escalating reported issues to domain specific support lines if necessary
Providing user guidance and advice
Contributing to knowledge base development
Contributing to support service improvement
If youre ready to take the next step in your career and work on exciting projects apply now and join our team in Warsaw
Required Experience:
Unclear Seniority
Employment Type
Full Time
