IT Field Support Specialist (Government)

Job Description:

AT&T Global Public Sector is a trusted provider of secure IP enabled cloud-based network solutions and professional services to the Federal Government. We are dedicated to recruiting developing and empowering a diverse high-performing workforce that is passionate about what they do committed to our shared values and dedicated to our customers mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop workplace peripherals and voice and video devices. We support local and campus area networks including wireless and cable plant.

AT&T has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations servers printers peripherals and teleconferencing equipment.

**Starting position requires hands-on work/training to be completed on various projects until clearance process is finalized and approved.

The job duties of the IT Field Support Specialist are as follows:

• Conducts sites surveys; assesses and documents current site configuration and user requirements.
• Analyzes existing requirements and prepares specifications for hardware acquisitions.
• Develops hardware installation schedules.
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation
• Configures computers communications devices and peripheral equipment.
• Trains site personnel in proper use of hardware.
• Troubleshoot repair and test computer workstations printers peripherals and teleconferencing equipment
• Install and configure computer workstations printers peripherals and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems

Required Clearance:

Must be a US Citizen and Clearable to TSSCI with poly (#clearable) (#tssci) (#polygraph)

Required Qualifications:

• Be 18 Years of Age or older
• Be a US Citizen
• Be able to lift and move weights up to 50 lbs.
• Be a registered student at Howard Community College
• Be eligible via prescreen and actively processing for a Federal security clearance
• Must have min. High School diploma or GED

Our IT Field Support Specialist earns between $22474 @ 20hrs/wk $21.61/hr. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.