Credit Card Collections Specialist I Bilingual English and Spanish Required
Credit Card Collections Specialist I Bilingual English and Spanish Required
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
At JPMorganChase youll be at the forefront of delivering exceptional customer service where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine your role remains dynamic and impactful enabling you to build strong relationships and contribute to our business success.
As a Specialist I in Collections at JPMorganChase you will be the first point of contact for our clients providing exceptional customer service for various financial products. Your role involves handling inbound calls building strong customer relationships and offering innovative solutions to meet client needs. Youll thrive in a fastpaced call center environment leveraging your communication multitasking and resultsoriented skills. You will be working within a welldefined framework performing routine tasks and following established procedures with any nonstandard issues referred to your supervisor.
Job responsibilities
- Manages a high volume of inbound/outbound calls (potentially over 100 daily) delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency demonstrating adaptability and resilience
- Excels both independently and collaboratively driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
Required qualifications capabilities and skills
- Reading and speaking in both Spanish and English fluently is required for this role
- Communication negotiation information gathering and decisionmaking skills
- Customer interaction and support skills with at least 1 year of experience in phone or facetoface settings while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy composure and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fastpaced dynamic and resultsdriven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly embrace challenges as opportunities and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
Preferred qualifications capabilities and skills
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
Work Schedule
Candidates must be willing and able to work schedules during our operating hours which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
