Credit Control Team Leader
Credit Control Team Leader
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeCredit Control Team Leader
Chelmsford
Permanent (Hybrid)
At QBE our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The opportunity
Were hiring for a Credit Control Team Leader on a full time permanent basis.
We aim to provide an experience that is both fulfilling and meaningful. Reaching your goals is important and were committed to helping you get there. There will be opportunities to expand and enhance your skills and experience by working with other teams and departments and well ensure you stay relevant in your role and industry.
Your new role
As our Credit Control Team Leader youll guide and support a team handling over 5.2 billion in annual premium collections. Youll make sure targets are met work runs smoothly and high standards are always maintained.
Youll lead from the front helping your team hit service goals stay efficient and deliver great results. Youll keep things compliant clear and accurate especially when it comes to reporting and management information.
Youll also bring strong technical knowhow in credit control and insurance admin and youll build solid relationships with both colleagues and senior partners across the business.
Main responsibilities:
Lead support and develop the team to meet business needs and goals.
Help shape and deliver the wider operational strategy with senior leadership.
Handle complex queries and ensure theyre resolved quickly and effectively.
Build strong relationships with underwriters clients and offshore colleagues.
Keep service standards high by encouraging clear communication and teamwork.
Monitor team performance solve issues and look for ways to improve results.
About You
Youll bring proven experience leading teams in Credit Control Claims Finance or Risk. Youre resilient adaptable and confident juggling a range of tasks and projects. You know how to build strong working relationships and keep them goingwhether thats with your team clients or key business partners.
Skills youll need:
An understanding of insurance and reinsurance class specific knowledge for one or more product lines ideally with knowledge of bureau/non bureau London Market credit control
Good knowledge of legal and regulatory requirements (specific reference to FCA/Lloyds regulation) as well as London Market practices.
Experience of underwriting administration process (London Market and Commercial Insurance)
Knowledge of Bureau/Non Bureau London Market Insurance Credit Control.
Why QBE At My Best
At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.
#LIHybrid
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation ( more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
To find out more about why you should work for QBE visit our careers website.
At My Best QBE Benefits
You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working balancing work and life is important so our flexible working opportunities are open to all this can include parttime job share and compressed hours.
Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
Short term remote work abroad you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our netzero goal to achieve yearonyear reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
CycletoWork benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.
To find out more visit our Reward Page
QBE Awards
Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5Star Cyber Awards 2024: QBE rated as a 5Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5Star Employer
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a netzero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our netzero pledges and inclusion of diversity targets and our awardwinning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report
What nextIf you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment what if it was yours too
APPLY NOW and lets make it happen!
Skills:
Account Reconciliations Adaptability Communication Critical Thinking Customer Service Customer Value Management Financial Data Reporting Financial Products High Accuracy Intentional collaboration Managing performance Payment Systems Risk Management Strategic Leadership Team ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Employment Type
Full-Time
