Technical Account Manager
Technical Account Manager
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Technical Account Manager
Location : Bangalore
Shift Timing EST / PST Time Zone
Responsibilities for Technical Account Manager:
New Campaign/New Flight Launches:
- Prior to launch setting up meeting with dedicated AM to make sure campaign is set up accurately in the DSP
- Pixels are assigned accurately
- Budgets look correct
- Placements are accurate any audience breakouts are set up correctly
- Geos are accurate
- Creatives are assigned correctly
- Checking set KPIs Goals
- On launch day check pacing every day for the first week
Pixels:
- AM to alert Technical AM of any new or existing pixel requests
- AM will work with Technical AM to get these created Technical AM will send to POC ensure proper tracking ensure feeding into any dashboards accurately
- Check to ensure pixels are firing on a regular basis alerting the team of any concerns
New Creatives:
- AM to alert Technical AM of any new creatives launching and when
- On launch date AM will ask Technical AM to ensure all creatives are running accurately (QA) based on creative that was sent
1stParty Data Utilization:
- AM to alert Technical AM of any request regarding 1stParty Data upload or utilization
- Technical AM will work with POC to upload ensure its being used correctly for targeting etc.
Weekly Emails:
- Sending an email everyweek to call out any pixel fire or pacing issues
Misc.
- Troubleshooting issues with the Tableau dashboard such as data not populating correctly data missing etc.
- Subject matter expert focused on Site Tagging Implementation 1stParty Data Ingestion
- Monitor hightouch campaigns and proactively offer recommendations based on technical setup
- Facilitate meetings to address critical issues and share insights for improvement
Qualifications for Technical Account Manager:
- 1 to 3 years of experience as in a client facing role
- Strong technical background with handson expertise to work through challenges and events.
- Ability to drive discussions and represent Zeta from a technical standpoint
- Critical thinking regarding people process and technology challenges.
- Ability to successfully execute solutions and functionality to optimize client investment.
- Demonstrated ability to identify and mitigate risks ensuring clients operational health.
- Ability to collaborate within a team to deliver worldclass service.
- Experience and familiarity with the following (a plus but not a hard requirement): SQL and Microsoft Excel to create pivot tables graphs and charts.
- Experience in Microsoft Office and other data analysis programs.
- Demonstrated ability to manage time and prioritize projects to meet deadlines.
- Strong written and verbal communication skills to effectively relate findings to coworkers.
- Excellent critical thinking skills to help solve business problems and make decisions.
- Tendency to pay close attention to small details that could impact results.
- General knowledge of business operations objectives strategies process and information flow.
Required Experience:
Manager
Employment Type
Full Time
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