Assistant Community Manager
Assistant Community Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Want to learn more about The Scion Group Check out our website.
Were hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas.
Your Opportunity
Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the of our vision. This position will assist the General Manager with the supervision of all business functions related to operations.
The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fastpaced agile collegiate environment. This role demands a customercentric mindset adaptability attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.
Your Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Floating Holiday
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Parental Leave
- Learning reimbursement opportunities
Your Responsibilities
Staff Development and Leadership
- Assist with attracting candidates both on and off campus hiring new team members and improving employee retention.
- Assist the General Manager with the training coaching development and leadership of exceptional team members.
- Manage the development of and adherence to the property onsite schedule including after hour oncall shifts.
- Partner with GM to elevate employee experience through data conversations and team building to ensure high morale.
Property Administration
- Prepare respond and advise on all community aspects including market physical condition policies procedures and onsite emergencies with partner departments.
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
- Manage all resident accounts and utility billing coordinate accounts receivables and maintain regular auditing and documenting.
Facilities & Capital
- Responsible for a safe and sanitary community experience for employees residents and guests by overseeing curb appeal common areas and preventative maintenance.
- Assist with upholding The Scion Standard by conducting monthly property walks and completing scorecard assessments around inspections.
- Regularly inspect grounds interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
- Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time necessary communication is sent to residents and customer satisfaction remains high.
Annual Turnover Process
- Assist the General Manager and Facilities Supervisor with the planning and of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.
- Assist with property staffing to ensure property has adequate support for the preparation and of annual turnover.
- Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.
- Assess damage at moveout to calculate required charges and prepare final billing or process refunds. Track respond and process any damage charge disputes.
- Ensures movein room assignment transfer and moveout processes are executed efficiently and successfully.
- Assist the General Manager with conducting moveout inspections and vendor service walks to ensure units are ready for movein dates.
- Provide handson help throughout all turn related tasks including but not limited to moving furniture and appliances assisting facilities team with punches organizing high volume of resident trash and cleaning turnover units.
Financial Performance
- Assist in the preparation of Month End reports reconcile and balance all accounts receivable.
- Enforce and comply with all Scion late fees NonSufficient Funds (NSF) fees and collection policies keeping delinquency below 2 by month end.
- Post and collect damage charges from quarterly inspections.
Customer Experience & Sales
- Manage all customer sales interactions both personally and through directing team members in alignment with company standards.
- Perform weekly market surveys to Identify and recommend local marketing opportunities appropriate marketing messages and material to drive traffic to the property.
- Manage the successful of customer experience initiatives engagement initiatives and additional marketing opportunities.
- Manage promotional material and property incentives meeting marketing and concession budget.
- Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
- Manage all escalated resident concerns and account matters in a timely manner including responding to Google and Yelp reviews and addressing resident concerns.
- Analyzing customer experience data to and identifying common detractors and promoters to make informed decisions.
- Responsible for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
The responsibilities listed above may not be all inclusive.
What We Require
- Exceptional written and verbal communicator
- Strong detail orientation
- Customercentric mindset
- 1 years experience working at living communities/property management
- Proficient in Property Management Systems (Entrata preferred)
Relevant Systems and Platforms
- Entrata (Property Management System)
- Greenhouse (Applicant Tracking System)
- Lattice (Performance Management System)
- Turnable (Electronic Turn board)
- Qualtrics (Employee and Resident Experience platform)
- Microsoft Office
- Ops Technology
- ClickUp (Project Management Tool)
- Scion Intelligence
Operational Details
- Job location is at the assigned property. May be required to travel periodically.
- Working hours consist of daytime business hours requiring additional nontraditional hours during peak times emergencies and inclement weather.
Who is Scion
At The Scion Group were changing what student housing means. Its bigger than beds and buildings. Its about providing unique experiences and creating communities both on and off campus that feel less like a place and more like a home. As one of North Americas leading owners operators and advisors of student housing we are defining the future of student living.
Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Gogetters and game changers. We want dreamers and doers. From operations to accounting advisory to finance were building a team to help us take student living to the next level.
At Scion we dont just lead the way we Make Way. How do we do it We know were far from perfect and were relentless in finding ways to better ourselves. Youll come to find out that Make Way is a call to action to pave your own path and to lead not follow. Its what sets Scion apart and secures our spot as one of the fastest growing industryleading companies.
Required Experience:
IC
Employment Type
Full Time
