Operations Manager Last Mile
Operations Manager Last Mile
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 100 - 120
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online membershipbased market we deliver the highest quality healthy and sustainable products at memberonly prices while matching every paid membership with a free one for someone in need. Every day we leverage innovative technology and memberfirst thinking to help our overmembers find better products support better brands and build a better world in the process. We are also a Certified B Corporation a Public Benefit Corporation and a Climate Neutral Certified company.
Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
The Role
The Last Mile Operations Manager will lead a team of supervisors and drivers conducting daily delivery operations as we grow Thrive Markets Last Mile service to new west coast markets. The Operations Manager will be responsible for overseeing and optimizing transportation and delivery processes from Thrive Markets fulfillment center through final delivery on members doorsteps. The Operations Manager will work closely with several crossfunctional teams including Fulfillment People Operations and Member Services as well as the rest of the Transportation and Last Mile team.
We are seeking a leader who thrives in a fastpaced environment embraces innovation strives to be errorfree and is dedicated to fostering a culture of excellence within the team.
KEY RESPONSIBILITIES
- Process Ownership Oversee a team of supervisors and/or lead drivers managing daily operations delivering Thrive Market member orders
- Lead the west coast team through process improvements to reduce costs increase productivity and improve member experience
- Develop processes and procedures to ensure Thrive Markets member orders are delivered with the highest quality member experience
- Review team performance metrics and conduct deep dives to uncover improvement opportunities
- Oversee daily route design to ensure supervisors are developing the most efficient routes and using our automated tools to their fullest
- Collaborate with the Fulfillment Center team to ensure member orders are prepared sorted and delivered in the most efficient manner with limited damages or other defects
- Collaborate with other parts of the Last Mile team to share best practices and standardize operations
- Communicate and problemsolve with the Member Services team on any recurring delivery issues
- Culture Design and implement employee engagement programs in collaboration with our People Operations team to foster Thrive Markets values in our Last Mile operations
- Provide coaching and development opportunities to supervisors and drivers to enhance performance
- Communicate the teams priorities and goals clearly to supervisors and drivers to ensure alignment and engagement
- Ensure all labor management practices are implemented consistent with Thrive Market policies and California regulations
- Recognize top performance coach and administer progressive discipline for poor performance
- Business Ownership Communicate the teams financial and quality results to Thrive Market leadership with clear explanations and action plans
- Prepare weekly performance metrics to review with the rest of the Transportation team and demonstrate deep understanding of factors driving the teams performance
- Run analysis on productivity cost and quality to ensure we understand whats driving changes in our performance and develop improvement action plans
- Drive high performance on productivity and quality metrics to ensure we deliver superior member experience
KEY QUALIFICATIONS
- Bachelors degree in business logistics supply chain management or a related field is preferred
- High School diploma or equivalent
- Excellent written and verbal communication that is clear concise and polished
- Highest levels of integrity and ethics
- Dedicated to quality and high standards; Supportive of values
- Must be proficient in using Excel Word Powerpoint and/or comparable GSuite applications
- 5 to 10 years of proven leadership/supervisory experience within a delivery hub warehouse or manufacturing environment
- 3 years managing consumer delivery service
- Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
- Proven ability to quickly adapt and drive the right results using data
JOB INFORMATION
- Compensation Description The starting salary range for this position is between $100K $120K.
- Salary may increase over time based upon: skill level of responsibility additional duties seniority quantity or quality of production or other legitimate businessrelated factors.
- Total Compensation includes Base Salary Stock Options Health and Wellness Benefits Flexible PTO and more!
#LIMR1
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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