Customer Care Representative PMC
Customer Care Representative PMC
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Job Skills / Requirements
- Gather account data updates implement and enter into the software.
- Investigate/resolve daily passcode and troublesome issues that appear on the daily shift report.
- Handle incoming billing and invoice questions.
- Followup on the account updates to ensure accuracy and expediency.
- Properly and professionally handle customer complaints and issues.
- When appropriate inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
- As this position develops the employee may be assigned additional duties or special projects as deemed necessary by management.
- Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates.
- A high school diploma or GED
- Must be able to type at least 35 wpm.
- One to three years basic phone customer service and/or call center experience preferred.
- Strong customer service focus/skills are a must.
- Must be detailoriented and able to handle multiple tasks.
- Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
- Must be able to effectively present information in personal and small group situations; i.e.: customers clients and other employees in the organization.
- Maintain a positive work atmosphere by interacting with the Per Mar Security Services internal/external customers (including but not limited to: current customers prospective customers clients vendors coworkers supervisors and management) in a mutually respectful manner regardless of race colour religion gender national origin age disability veteran status sexual orientation and all other protected classes.
- Starting at $15 per hour.
- You can make up to $16.75 within the first year if youre results driven
Education Requirements (Any)
High School Diploma/GED
Additional Information / Benefits
Benefits: Medical Insurance Dental Insurance Vision Insurance Paid Vacation Paid Holidays 401K/403b Plan
This job reports to the Customer Care Supervisor
This is a FullTime position1st Shift.
Number of Openings for this position: 2
Required Experience:
Unclear Seniority
Employment Type
Full-Time
