Health and Wellness Administrative Assistant

Primary Purpose
Reporting to the Clinic Operations Manager the Health and Wellness Administrative Assistant serves as the first point of contact for students to access Student Health Services SHS and Counseling and Psychological Services CAPS . Under general supervision and direction provides administrative support to CAPS and SHS in fulfilling both departments objectives to support student mental and physical health.

Essential Functions
Perform excellent culturally competent customer service with the ability to address and resolve client dissatisfaction or concerns and refers client concerns to the appropriate individual for resolution as necessary. Responsible for maintaining and documenting clinical records and forms within our Electronic Health Records systems EHR and maintaining the integrity of confidentiality of student medical information. Provides crosscoverage for SHS and CAPS through performing basic administrative clerical and technical supportive tasks that include but are not limited to: answering phone calls scheduling appointments scanning documents updating and verifying demographic information for accuracy helping to prepare outreach/programming materials and managing clinical schedules for CAPS and SHS for all campus locations. Provide referrals to other services when warranted. Monitor and collect payments outstanding student balances and noshow fees. Perform basic account/record keeping functions by posting all client transactions confirming accuracy of the ticket and accounting for all monies and credit transactions received for services and fees by the end of each working day.6.Performs opening and closing procedures. Follow policies and procedures for SHS and CAPS and report process improvement needs to the Clinic Operations Manager. Crisis Triage Support. Performs other duties as assigned or requested. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff. This position does NOT serve as a Campus Security Authority CSA as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported to them. This position serves as a Confidential Resource except as prohibited by law.

Minimum Qualifications
Two 2 years of posthigh school education (Two 2 years of fulltime experience in the same/similar position is equal to one 1 year of completed posthigh school education coursework). One 1 year of related work experience in a health setting.

Preferred Qualifications
Strong interpersonal and customer service skills. Ability to effectively prioritize work and ask for support when needed. Ability to compose and properly format basic business letters and memos using correct grammar spelling and punctuation. Ability to proofread basic documents and to reconcile/balance simple accounts. Demonstrated proficiency using computer office software including wordprocessing and spreadsheet applications. Experience with Electronic Health Record EHR systems. Ability to perform internet searches and use email. Knowledge of basic office procedures etiquette and discretion; professional manner and attire; courteous phone manners and office reception. Learned knowledge of policies procedures and processes. Familiarity with university programs/curricula and ability to answer questions related to referring students to appropriate resources. Familiarity with basic budget and bookkeeping procedures. Positive attitude proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion. Experience and sensitivity in working with people of diverse backgrounds and cultures with demonstrated experience in advancing social justice equity and inclusion in the workplace. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.