Receptionist
Receptionist
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Job Description
Company Overview
Podar Education Network established in 1927 by Sheth Anandilal Podar is a trusted name in the education sector driven by the core values of honesty integrity and service. With a legacy of over 95 years the network includes 139 institutions offering diverse educational streams for more than 200000 students. Headquartered in Mumbai and committed to delivering quality Podar is an acknowledged leader in shaping the future through education. For more information visit our website.
Job Overview
We are seeking a dedicated Junior Receptionist for our Tirupati location. This is a fulltime position ideal for a professional with 1 to 3 years of experience. The role requires handling frontdesk activities managing communications and providing exceptional customer service. Join our dynamic team to contribute to an inspiring educational environment.
Qualifications and Skills
- Experience with multiline phone systems (Mandatory skill) proficiently managing multiple incoming calls and directing them appropriately.
- Proficient in Microsoft Office Suite (Mandatory skill) including Word Excel and PowerPoint for efficient document handling.
- Skillful in email management (Mandatory skill) organizing correspondence and ensuring prompt responses to inquiries.
- Excellent customer service skills effectively communicating with students parents and staff to address inquiries and resolve concerns.
- Experience with scheduling software to coordinate meetings and appointments efficiently within the institutional framework.
- Familiarity with CRM software to maintain and update records for streamlined information management and retrieval.
- Proficient in data entry ensuring accurate and timely updating of various databases and student records.
- Skill in appointment booking organizing schedules for faculty and administrative staff to optimize institutional operations.
Roles and Responsibilities
- Maintain a welcoming reception area serving as the first point of contact for visitors and guiding them appropriately.
- Answer and manage a high volume of incoming calls directing them to the right departments or individuals for resolution.
- Coordinate and schedule appointments and meetings using appropriate scheduling software.
- Handle daily email correspondence and ensure information flow is efficient between departments staff and external contacts.
- Update and manage student records using CRM and data entry skills to keep databases current and accurate.
- Assist in various administrative tasks as needed ensuring the smooth operation of the office.
- Provide exceptional customer service to address inquiries from students parents and visitors.
- Collaborate with staff to support the implementation of educational activities and programs effectively.
Required Experience:
Junior IC
Employment Type
Full-Time
