Technical Support ExecutiveSoftware industry exp
Technical Support ExecutiveSoftware industry exp
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Job Description
Software Industry
Profile Technical Support Executive
Qualification Any Graduate
Experience Min. 4 yrs in same field (strong communication skills
Salary Upto 3.6 LPA
Location Jaipur
Job Description
Respond to customer queries through various channels (phone email chat inperson).
Provide firstline support for technical issues and concerns.
Troubleshoot problems and guide customers through stepbystep solutions.
Escalate complex issues to senior technical teams if necessary Diagnose hardware/software issues reported by customers.
Troubleshoot and resolve problems related to system errors software bugs network issues or hardware malfunctions.
Reproduce reported issues in a controlled environment for better understanding.
Assist with the installation and configuration of software or hardware.
Ensure that products and services are set up and functioning according to customer requirements.
Maintain detailed records of support requests troubleshooting steps and resolutions.
Create knowledge base articles and user guides to assist customers and reduce repetitive queries.
Report recurring technical issues to management for further analysis and solutions.
Test new software releases updates or hardware to ensure functionality and performance.
Provide feedback on product performance and suggest improvements based on customer issues.
Coordinate With
.
DCS Group
Tannu(Call & whatsApp)
Calling Time 11:00 AM to 6:00 PM
WhatsApp Timing 9:00 AM to 8:00
Required Experience:
Manager
Employment Type
Full-Time
