Manager III Business Intel Amazon Last Mile and Analytics
Manager III Business Intel Amazon Last Mile and Analytics
Posted on :
07-04-2025
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1 Vacancy
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Job Description
When you attract people who have the DNA of pioneers and the DNA of explorers you build a company of likeminded people who want to invent. And thats what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product Jeff Bezos
success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work In order to make that happen behind those millions of packages billions of decision gets made by machines and humans. What is the accuracy of customer provided address Do we know exact location of the address on Map Is there a safe place Can we make unattended delivery Would signature be required If the address is commercial property Do we know open business hours of the address What if customer is not home Is there an alternate delivery address Does customer have any special preference What are other addresses that also have packages to be delivered on the same day Are we optimizing delivery associates route Does delivery associate know locality well enough Is there an access code to get inside building And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology Operations and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a resultsoriented highenergy dynamic individual with both stamina and mental quickness to be able to work and thrive in a fastpaced highgrowth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative.
Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team you will be responsible for shaping the strategy and direction of customerfacing products that are core to the customer experience. As a key member of the last mile leadership team you will continually raise the bar on both quality and performance. You will bring innovation a strategic perspective a passionate voice and an ability to prioritize and execute on a fastmoving set of priorities competitive pressures and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical able to work extremely effectively in a matrix organization and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.
The successful candidate will be able to: Effectively manage customer expectations and resolve conflicts that balance client and company needs.
Develop process to effectively maintain and disseminate project information to stakeholders.
Be successful in a delivery focused environment and determining the right processes to make the team successful.
This opportunity requires excellent technical problem solving and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.
Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence show creativity experimentation and innovation and drive projects with urgency in this fastpaced environment.
Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.
Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.
Serve as a role model for Amazon Leadership Principles inside and outside the organization
Actively seek to implement and distribute best practices across the operation
7 years of business intelligence and analytics experience
5 years of delivering results managing a business intelligence or analytics team including employee development and performance management experience
Experience with SQL
Experience with ETL
Experience with data visualization using Tableau Quicksight or similar tools
Experience with R Python Weka SAS Matlab or other statistical/machine learning software
4 years of working with very large data warehousing environment experience
10 years of data warehouse technical architectures data modeling infrastructure components ETL/ ELT and reporting/analytic tools and environments data structures and handson SQL coding experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work In order to make that happen behind those millions of packages billions of decision gets made by machines and humans. What is the accuracy of customer provided address Do we know exact location of the address on Map Is there a safe place Can we make unattended delivery Would signature be required If the address is commercial property Do we know open business hours of the address What if customer is not home Is there an alternate delivery address Does customer have any special preference What are other addresses that also have packages to be delivered on the same day Are we optimizing delivery associates route Does delivery associate know locality well enough Is there an access code to get inside building And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology Operations and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a resultsoriented highenergy dynamic individual with both stamina and mental quickness to be able to work and thrive in a fastpaced highgrowth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative.
Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team you will be responsible for shaping the strategy and direction of customerfacing products that are core to the customer experience. As a key member of the last mile leadership team you will continually raise the bar on both quality and performance. You will bring innovation a strategic perspective a passionate voice and an ability to prioritize and execute on a fastmoving set of priorities competitive pressures and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical able to work extremely effectively in a matrix organization and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.
The successful candidate will be able to: Effectively manage customer expectations and resolve conflicts that balance client and company needs.
Develop process to effectively maintain and disseminate project information to stakeholders.
Be successful in a delivery focused environment and determining the right processes to make the team successful.
This opportunity requires excellent technical problem solving and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.
Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence show creativity experimentation and innovation and drive projects with urgency in this fastpaced environment.
Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.
Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.
Serve as a role model for Amazon Leadership Principles inside and outside the organization
Actively seek to implement and distribute best practices across the operation
7 years of business intelligence and analytics experience
5 years of delivering results managing a business intelligence or analytics team including employee development and performance management experience
Experience with SQL
Experience with ETL
Experience with data visualization using Tableau Quicksight or similar tools
Experience with R Python Weka SAS Matlab or other statistical/machine learning software
4 years of working with very large data warehousing environment experience
10 years of data warehouse technical architectures data modeling infrastructure components ETL/ ELT and reporting/analytic tools and environments data structures and handson SQL coding experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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