Customer Success Engineer Enterprise - EMEA
Customer Success Engineer Enterprise - EMEA
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Job Description
Who we are
Kentik is the network observability company. Our platform is a musthave for the network front line whether digital business corporate IT or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan run and fix any network relying on our infinite granularity AIdriven insights and insanely fast search.
Kentik makes sense of network cloud host and container flow Internet routing performance tests and network metrics. We show network pros what they need to know about their network performance health and security to make their businesscritical services shine. Networks power the worlds most valuable companies and those companies trust Kentik. Market leaders like IBM Box and Zoom rely on Kentik for network observability. Visit us atkentik.comand follow us at@kentikinc.
What we do
The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers. Customer Success Engineers work directly with our customers to troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests. This role also requires extensive collaboration with multiple teams within Kentik such as Customer Success Management Product and the Operations & Engineering team responsible for developing and maintaining the Kentik platform.
This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers and that has significant career path growth potential within the organization.
What youll do
- Ownership of technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers Account Executives Solutions Engineers and Product to ensure that customers achieve maximum value from the Kentik platform
What youll bring
Studies have shown that some candidates tend to apply to jobs only if they meet 100 of the qualifications. We encourage you to apply if you meet most of the criteria even if you dont match all of the qualifications your skills and experience could be valuable in this role!
- Previous experience with direct customer interaction in a customer facing role or environment
- Must be located in Europe preference for candidates located in the UK Germany or the Netherlands
- Fluent in English
- Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6 BGP MPLS ISIS OSPF HTTP DNS etc.
- Demonstrable experience with network monitoring suites (Netflow JFlow sFlow IPFIX SNMP etc.
- Demonstrable experience with Linux/UNIX systems administration
- Demonstrable experience with popular network vendor CLIs (Cisco Juniper Arista etc.
- Customer obsessed mindset
- Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly concisely and effectively.
- Experience with:
- Programming/scripting (Python Bash Ruby PHP Perl etc.
- APIs maintaining RESTful code as a tool for fast integration with 3rd party systems.
- Cloud Networking (AWS Azure GCP)
- Network and routing security (DDoS mitigation/scrubbing Firewalls Security Groups NACLs microsegmentation RPKI)
- Creating and analyzing traffic packet captures (tcpdump Wireshark etc.
- Network monitoring technologies SNMP Streaming Telemetry
- Synthetic/network performance testing
- Ability to travel up to 25 of the time
Nice to haves:
- Since this role will support customers across multiple countries candidates who are fluent in another language will have an advantage (i.e. French German Italian Spanish)
- Previous work experience supporting architects network engineers and systems engineers from Tier 1 and 2 carrier or large Enterprise accounts
- Basic database and/or SQL experience
- Background or product interest in security performance monitoring and/or infrastructure space
- Desire to specialise in Generative AI and Large Language Models
- Experience with CDN architectures (Anycast OTT GSLB etc.
- Familiarity with open source technologies such as Elastic Grafana and Prometheus
- Early member of a sales team at a hypergrowth startup
What we offer
Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization and in turn to broaden and enhance your career. Were very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract engage and retain talented individuals who will drive our business and wow our customers.
In addition to a great career opportunity Kentik offers stellar benefits for our employees which include:
- 100 of premiums are paid by company for health vision and dental coverage for you and your dependents
- Additionally an annual Health Reimbursement Account (HRA) of $3000 for an individual or $4500 for a family
- Paid family & medical leave
- Open PTO a quarterly Wellness Day and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
Note: Benefits are as listed for all US fulltime employees. For compensation international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.
Come work with us
The true meaning of Kentik is visibility. Were committed to making sure everyone feels empowered to use their voice has a sense of belonging and is represented at Kentik.
We dont look for individuals who fit the culture but those who will continue to add to the culture.
We encourage everyone to apply especially those individuals who are underrepresented in the industry: people of color LGBTQI community women individuals with disabilities (both seen and unseen) veterans and people of any age or family status.
Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process please reach out to
Come as you are!
You will be working at a fastgrowing wellfunded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects youll take on were sure youll enjoy joining the Kentik team.
#liremote
Employment Type
Full Time
