Voice and VTC Techncian

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprisewide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performanceengaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

NATO Digital Workplace Centre (NDWC) part of NCI Agency provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing featurerich Digital Workplace which enable NATO staff members to connect communicate and collaborate.

Shared Workspace service area deliver the following userfacing services to NATO Commands NATO Force structure and Nations in all 32 Allied Nations:

• Workstream collaboration including email and instant messaging server backend and client frontend provisioning management operation and lifecycle across multiple separate networks of different classifications.
• Voice and Video conferencing server backend and frontend devices and rooms maintenance management operation and troubleshooting across multiple separate networks of different classifications
• AV/V service

The services integrate with other services and enable NATOspecific functional applications higher up the software stack.

Through several ongoing streams of work in Q424 and onwards the services are rapidly evolving from using fully onpremise to a mixture of onpremise and public cloud technologies.

Role Duties and Responsibilities

AV/V Service Implementation

• Participate on the implementation of all AV/V service demands for projects and R2Ps requested by the customers and ensure the delivery of the AV/V services fulfilling customer requirements.

Maintenance

• Implement security measures (patches updates etc.. on the systems manually with no to minimal downtime.
• Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability continuity and optimum performance.
• Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities

Continual Service Improvement

• Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption.
• Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.
• Identify and provide opportunities for continuous service improvements

Essential Skills and Experience

• 3 years of experience in Videoconferencing Technologies Problem solving strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti
• Core/Edge Poly Clariti Manager PEXIP backend infrastructure Diagnose and resolve technical issues support software and basic associated network related problems.
• 3 years of experience in Audio Video Visual Room systems Strong knowledge of managing AV/V room systems including VTC codec (HP/Poly Cisco) cameras (HP/Poly Panasonic) projectors (Epson) monitors (NEC) control processors (Crestron Extron) microphone systems (Televic) video matrixes (Extron) Video Wall TV Systems and other peripherals.
• 2 years of experience in Communication Systems integration with PKI and Active Directory Good knowledge in AD and PKI integration with Cisco products
• 2 years of experience with monitoring platforms and protocols Good knowledge of monitoring platforms such as nGeniusOne CA Performance management CA Spectrum etc.
• 2 years of experience in Network Knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis nGeniusOne monitoring and analysis.

Working Location

• Mons Belgium

Working Policy

• OnSite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance