Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In This Role Your Responsibilities Will Be:
- Process and confirm customer orders (standard/nonstandard) from multiple channels (email/phone) ensuring 100 accuracy in order entry pricing and delivery terms.
- Coordinate crossfunctionally with Planning Manufacturing and Finance teams to resolve order discrepancies update delivery notes/invoices and secure timely payment followups.
- Monitor order fulfillment lifecycle from availability checks to shipment scheduling using ERP tools (e.g. SAP/JDE) escalating delays to stakeholders.
- Act as first point of contact for complaints conducting root cause analysis (RCA) and collaborating with Quality/Logistics to implement corrective actions.
- Deliver realtime updates to customers on order status lead times and RMA requests via email/phone maintaining SLA compliance.
- Propose process improvements (e.g. reducing inquiry response time by 20 to enhance service quality.
- Manage daily interactions with thirdparty logistics 3PL) partners to optimize shipment bookings customs documentation and cost tracking.
- Audit freight invoices and resolve discrepancies (e.g. demurrage charges) in alignment with Trade Compliance policies.
- Maintain CRM records for sales opportunities and account activities ensuring data integrity.
- Assist managers in adhoc tasks: compiling KPI reports onboarding new hires and updating knowledge base articles.
Who You Are:
You gain insight into customer needs. You effectively communicate in various settings: oneonone small and large groups or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives.
For This Role You Will Need:
- Bachelors degree in Supply Chain Business Administration or related field.
- Possess an analytical problem solving and selfstarter approach
- Strong customer service attitude positive outlook excellent work ethic and drive to succeed.
- Proficient in computer usage MS office skills
- Outstanding communication skills.
- Advanced English level to ensure excellent reading writing and verbal communication skills.
- Certification in APICS/CPIM or customer service (e.g. COPC) is a plus.
Preferred Qualifications that Set You Apart:
- Fresh graduates or 13 years of experience in Shared Service Center or Customer Service role.
- Project management.
- Sales experience.
- Experience working withvarious geographies andfunctions.
- Experience supporting a field sales organization including the use of CRM tools and processes.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
