Resident Engagement Officer
Resident Engagement Officer
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for thousands at risk of or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne we combine direct action with advocacy research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and provide highquality training & supervision wellbeing days access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Dont just walk past homelessness. Join the solution.
Our permanent and fixedterm employee benefits include:
Contributing to useful and rewarding work and giving something back to the community
Wellbeing days ceremonial leave carers leave and study leave
Flexible working arrangements
Purchased leave
17.5 leave loading
8 weeks gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
Training and career growth opportunities across Launch Housing
A portion of your income can be taxfree by salary packaging your personal expenses
Additional taxfree salary packaging on dining and accommodation expenses
Positive supportive and progressive work environment
About the opportunity:
The supportive housing model is centred on strengthening individuals and communities by developing sustainable andaffordable housing. Vivs Place brings people together in a managed building which includes a ground floor communityspace including a trauma informed design with communal kitchen dining and living spaces childrens play areas medicalsuites consulting rooms and office space. An essential element to the project is creating an environment where there isboth the perception and reality of safety.
Supportive housing is accepted as being a model through which people have safety from interference exploitation orviolence from outsiders. This is particularly pertinent with the target group being women and children who haveexperienced homelessness especially as a result of family violence.
Controlled access to enter the premises is a fundamental component. Controlled access is underpinned by the Resident Engagement Officer (REO) atthe point of entry. The REO will welcome residents their visitors and people delivering programs and services andensure that unwelcome visitors cannot access the environment.
The REO will be required to form excellent rapport and maintain relationships with both residents and the people who aresupporting them.
This role is permanent parttime 65.36 hours per fortnight).
This position is classified under special measures of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.
What youll be doing:
- Engagement with tenants in an informal capacity working from a strength based client focused framework.
- Monitoring tenant wellbeing through informal engagement and communicate issues to support and/ortenancy staff as they arise.
- Referrals to external services facilitated as required.
- Assist community partners in facilitating events programs and other initiatives from the communal spacesincluding managing room bookings and access to building amenities.
- Provision of phone concierge services; CCTV monitoring and responding to incidents as and when they arise.
What were looking for (key selection criteria):
- Exceptional interpersonal and communication skills both verbal and written.
- Experience in the homelessness sector (highly desirable).
- Experience in Social Work/Front of House/Reception duties (highly desirable).
- Welldeveloped organisational and time management skills.
- Demonstrated ability of effective IT skills and demonstrated capacity to use client management systems.
- Demonstrated ability to work with women and children with complex needs.
- Demonstrated capacity to complete designated work tasks and utilise time effectively.
- Positive relationships and communicate with people of diverse backgrounds and abilities.
- Excellent problemsolving skills.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
$44.37 $47.74 an hour
Superannuation
NFP Salary Packaging (tax savings!
Additional wellbeing leave available
Cultural/ ceremonial leave available
For more information please contact Sonia Webb on
Applications close on 22 April 2025.
How to apply
To apply for this opportunity please click on Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge respect and celebrate Aboriginal cultures languages connections to Country and heritage customs and practices. Were committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dogfriendly organisation which allows dog owners to bring them in some of our sites please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as lesbian gay bisexual transgender gender diverse intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector it is important to let you know that you will hear stories of distress hardship trauma or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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