Endpoint Engineering Manager

The Aerospace Corporation is the trusted partner to the nations space programs solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC) we are broadly engaged across all aspects of space delivering innovative solutions that span satellite launch ground and cyber systems for defense civil and commercial customers. When you join our team youll be part of a special collection of problem solvers thought leaders and innovators. Join us and take your place in space.

Job Summary

The Aerospace Corporation is seeking a Endpoint Engineering Manager (EIS Manager). We are looking for an experienced and passionate manager to join our team and lead the EndUser Platforms Device Management Engineering team. In this role you will lead our client engineering team in developing and maintaining the foundation of our client platforms including Windows Mac and mobile clients. You will collaborate with crossfunctional teams including Enterprise Engineering Information Security and Customer Experience teams and serve as the focal point for delivering enduser capabilities that enhance and support the business. The ideal candidate is an experienced manager with handson technical experience and a proven track record of leading teams in developing complex technical systems. We are looking for someone who is motivated organized and driven to deliver the best enduser solutions for our employees.

Work Model

This position will be a hybrid work model and offer partially remote with 80 onsite work required in El Segundo CA or Chantilly VA as the business needs allow.

What Youll Be Doing

• Manage the delivery of all enterprise enduser capabilities while ensuring both device and software operate in alignment with IT needs and standards
• Plan and execute on enterprise endpoint projects including but not limited to the roll out of new enhancements major system upgrades consolidation of endpoint tool stack as well as end of life transitions
• Oversee the implementation of security measures to protect end user devices and data including encryption access controls and antivirus solutions
• Provide direct technical guidance and support to the team and other departments
• Establish and enhance team processes identifying inefficiencies risks and ways to improve overall delivery
• Collaborate with crossfunctional teams and stakeholders to identify and address pain points and areas for improvement in the employee technology experience
• Monitor and analyze key metrics related to employee experience and leverage insights to drive continuous improvement
• Identify opportunities to streamline end user device management processes reduce manual efforts and increase efficiency through automation
• Drive initiatives to enable selfservice capabilities and automation across all supported technology areas including software deployment hardware imaging
• Participate in technology evaluations and recommend standardized solutions that align with enterprise objectives and budget constraints
• Oversee the development and maintenance of knowledge base articles user guides and training materials to empower end users and promote selfservice support options
• Maintain accurate documentation of end user computing configurations procedures and policies
• Manage relationships with technology vendors and service providers ensuring alignment with organizational goals and objectives
• Oversee vendor performance negotiate contracts and drive valueadded partnerships to support our technology initiatives

What You Need to be Successful EIS Manager

Minimum Requirements:

• Bachelors degree in Computer Science Information Technology or related field or equivalent work experience
• Proven experience 5 years) in managing teams responsible for Microsoft 365 Unified Communications Collaboration Services and End User Compute Engineering
• Strong technical proficiency in operating systems (Windows macOS) and endpoint management solutions (e.g. Microsoft Intune MECM (software packaging and delivery) JAMF EDR & MDM solutions) M365 (Group policy & Powershell) Active Directory
• Strong trackrecord of exemplifying customer service excellence and accountability/ownership for the total customer experience while influencing others to raise their level of customer service
• Experience with endpoint security practices and technologies
• Excellent project management skills
• Strong analytical and problemsolving skills
• Experience performing root cause analysis
• Proven experience coaching providing direction and motivating team members
• Excellent communication and interpersonal skills
• This position requires ability to obtain and maintain a secret level security clearance which is issued by the U.S. government. U.S. citizenship is required to obtain a security clearance.

How You Can Stand Out

It would be impressive if you have one or more of these:

• TS/SCI clearance or the ability to obtain and maintain one
• Strong understanding of selfservice technologies automation frameworks and best practices that are applicable to a regulated environment
• Demonstrated ability to develop and execute technology strategies that align with enterprise objectives
• Strong technical proficiency in Linux operating system desktop virtualization technologies (e.g. Citrix Virtual Apps and Desktops and Linux)
• Experience using ITILbased service management processes to deliver support (e.g. incident management service request management knowledge management)
• Strong time management skills including the ability to multitask organize workflow prioritize tasks and manage a changing workload individually and across a team
• Handson experience in building enterprise level IT infrastructure and systems Experience with macOS system updates and provisioning
• Firm understanding of configuration management and automation to maintain software standards
• Experience in the development of operational procedures processes and scripts
• Experience with integrating endpoint management tools with business processes to optimize software delivery
• Understanding of Certificates and Authorities

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. The gradebased pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education experience knowledge and skills.

(Min Max)

Leadership Competencies

Our leadership philosophy is simple: every employee regardless of level and role can demonstrate leadership. At Aerospace our commitment is our people. To cultivate our talent and ensure that we have a strong pipeline of future leaders we want individuals who:

• Operate Strategically
• Lead Change
• Engage with Impact
• Foster Innovation
• Deliver Results

Ways We Reward Our Employees

During your interview process our team will provide details of our industryleading benefits.

Benefits vary and are applicable based on Job Type. A few highlights include:

• Comprehensive health care and wellness plans

• Paid holidays sick time and vacation

• Standard and alternate work schedules including telework options

• 401(k) Plan Employees receive a total companypaid benefit of 8 10 or 12 of eligible compensation based on years of service and matching contributions; employees are immediately eligible and vested in the plan upon hire

• Flexible spending accounts

• Variable pay program for exceptional contributions

• Relocation assistance

• Professional growth and development programs to help advance your career

• Education assistance programs

• An inclusive work environment built on teamwork flexibility and respect

We are all unique from various backgrounds and all walks of life yet one thing bonds all of us to each otherthe belief that we can make a difference. This core belief empowers us to do our best work at The Aerospace Corporation.

Equal Opportunity Commitment

The Aerospace Corporation is an equalopportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race age sex (including pregnancy childbirth and related medical conditions) sexual orientation gender gender identity or expression colorreligiongeneticinformation marital status ancestry national origin protected veteran status physical disability medical condition mental disability or disability status and any other characteristic protected by state or federal law. If youre an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process please contact us by phone at 310.336.5432 or by emailat .You can also reviewKnow Your Rights: Workplace Discrimination is Illegalas well as thePay Transparency Policy Statement.