Manager Implementation Team
Manager Implementation Team
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Job Description
About the role
Were looking for a commercially-minded execution-focused and tech-savvy Implementation Manager to lead our growing Implementation team in Stockholm. In this hands-on leadership role youll be responsible for scaling merchant onboarding across marketsowning the full post-sales journey from technical setup to commercial handover. Youll lead a team of 45 Implementation Specialists improve processes and tooling and work closely with cross-functional teams to deliver a seamless merchant experience and maximize our impact.
This is a key role at the heart of our commercial operationsperfect for someone who loves turning complexity into clarity thrives in a fast-paced environment and wants to shape how Instabee delivers value at scale.
Some of the things youll do
- Lead and coach a team of Implementation Specialists driving accountability energy and development
- Act as point of escalation and delivery owner for strategic onboardings ensuring clarity and momentum
- Own internal tooling and documentation (dashboards templates pitch decks) to support a scalable onboarding engine
- Partner with Product Tech Operations and Commercial to improve handovers workflows and merchant outcomes
- Manage team operations: pipeline forecasting resource planning internal reporting and continuous improvement
- Foster a structured fast-paced culture that balances technical depth with commercial impact
- Build a strong healthy and inclusive team culturewith a focus on collaboration wellbeing and sustainable growth
Your future team
Youll join the Growth Organisation and lead a tight-knit team at the center of how we onboard and grow merchant relationships. Were collaborative analytical and driven by impactalways looking for smarter faster ways to work. Youll report to the Director Integration & Tech Sales and collaborate closely with teams across Instabee.
What were looking for
- 13 years of leadership experience ideally in onboarding implementation or operations
- Background in e-commerce payments logistics or TA systems
- Comfortable working hands-on with APIs integration flows and tools like Postman
- Strong sense of structure governance and scaling processes
- Excellent communication skills in Swedish and English
- Based in Stockholm (this is an office-first role)
The cherry on top
- Experience in a high-growth or scale-up environment
- Strong analytical toolkit (dashboards metrics process mapping)
- Additional Nordic languages
- A frequent user of Instabox or Budbee (we like fans!)
What youll get
We can promise you that youll be challenged grow your skills and work with fantastic colleagues across Europe. If you thrive in fast-moving environments and want to build new ways of workingthis is the place for you!
In addition to a competitive compensation package we offer:
Sky-High Office Modern workspace with 360 views of Stockholm
Puppy Friendly Dogs are welcome on our dedicated pet floor
Fun & Games Ping pong shuffleboard foosball and karaoke
Six Months Paid Parental Leave Time to focus on what matters most
Birthday Off Celebrate your big day your way
Flexible Hours Hybrid setup and schedule that fits your life
Tech Breakfast Wednesdays Midweek fuel and inspiration
Tech Demos Stay close to the innovations shaping our future
Modern Tech Stack Work with cutting-edge tools every day
Diversity & inclusion
Were committed to building an inclusive workplace where everyones voice is valued. We believe that diverse teams drive better outcomes and that everyone deserves the opportunity to thrive and reach their full potential at Instabee.
Get to know us
Instabee was founded in 2022 when Budbee and Instabox joined forces. Today were a fast-growing delivery platform serving millions of consumers across Europe through our brands Budbee Instabox and Porterbuddy. We exist to make online shopping smoother smarter and more sustainablewith the consumer at heart.
Recruitment process
All our Swedish recruitment processes include a background check via Verifiera. The results are public records reviewed confidentially.
Employment Type
Full Time
