Program Specialist 3 - Welcome Center
Program Specialist 3 - Welcome Center
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$ 56880 - 76086
1 Vacancy
Job Description
Description
- Program Specialist 3 Welcome CenterSalary:$56880 $76608Classification:Program Specialist 3Reports to:Welcome Center Manager
The purpose of this position is to serve as the initial contact for potential students and current students to guide them through the admissions enrollment financial aid processes and minimizing return visits. This position processes admission applications conducts enrollment processes and assists with the completion of all FAFSA/WASFA requirements from first term through graduation. All work is preformed independently with high level of accuracy and efficiency Essential Functions
- Provide personalized assistance to students completing FAFSA/WASFA applications including complex task such as Special Circumstances and Dependency Overrides. Exploring alternative funding sources and understanding payment options. Guide students in understanding account balances tuition payment obligations Nelnet Payment Plan.
- Works comprehensively with formerly incarcerated student population to assist with their unique needs collaborating with Community Corrections Officers Recovery Programs Housing Programs BFE Working Retraining etc.
- Anticipates potential problems and explores solutions alternatives and recommends resolutions to meet certain criterion to set student up for success.
- Assist students in using and understanding class catalog class schedules and firstterm enrollment.
- Respond to inquiries via facetoface virtually phone email/eChat text and other webbased methods regarding enrollments financial aid and other continual student support.
- Assist students with determining alternate funding resources when necessary.
- Update student accounts by processing student forms documents and other pertinent information to complete transaction and procedures.
- Serve as the interdepartmental liaison regarding the interpretations and implementation of program policies.
- Foster crossdepartmental relationships to effectively handle complex student issues and to collaboratively facilitate resolutions for students within established guidelines.
- Independently conduct research and analyze data to identify program needs and participant eligibility for continued enrollment in the college.
- Review student financial aid files to ensure accuracy by identifying inaccuracies and making corrections or recommendations when necessary to ensure student success and they are awarded accurately.
- Assist students in understanding student account balances tuition payment obligations options and deadlines.
- Inform students about college collection policies and procedures.
- Manage/Maintain Calendly welcome center appointments and review students files prior to the meeting.
- Verify enrollment status process Admissions applications complete program research on behalf of students.
- Independently investigates discrepancies (i.e.dependency override) and recommends corrective action for financial aid files for FASFA/WASFA applications.
- Assist students with campus and community resources to support students.
- Explain Nelnet payment plan deadlines.
- Attend ENROLL NOW! Graduate Strong and OC graduation ceremonies throughout the academic school year
- Provide assistance and/or resources to students potential students and/or public regarding the various steps in enrolling college.
- Hosts internal outreach events and tailor the event to intended audiences.
- Assist in conducting monthly financial aid admissions and enrollment workshops both inperson and virtually.
- Attend events at local high school events every quarter to ensure high school staff have accurate Olympic College contact information and resources
- Attend internal and external meetings conferences and/or trainings.
- Serve on internal hiring committees as needed.
- Complete assigned internal trainings
- Provide backup credit card transactions for Cashiering Office when needed.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- High School Diploma or Equivalent
- Bachelors degree from an accredited institution
- Proactive knowledge of mental health awareness training.
Additional Information
Terms of Employment
This is a fulltime classified position scheduled to work 40 hours a week with a salary range of $56880 $76608 annually. All classified positions will start their salary at Step A when you have completed six months of probation you will receive a 5 percent pay increase. A collective bargaining agreement exists and this position is covered by the Washington Public Employees Associate (WPEA) Union. Classified positions qualify for the following benefits:
Medical/vision dental longterm disability life insurance and accidental dismemberment Flexible Spending Arrangement Dependent Care Assistance Program Wellness Programs Department of Retirement Systems Plan 2 or Plan 3 Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan Aflac 11 paid holidays leave vacation/sick/personal holiday/personal leave auto/home insurance space available tuition waiver Employee Assistance Program (EAP) fitness center reduced rate and priority consideration onsite child care on a space available.
For more information regarding benefits please visit our websitehere.
Conditions of Employment
Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarilyprecludeemployment but will be considered indeterminingthe applicants suitability and competence to perform in the position.In addition to the background check candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327.
Olympic College seeks candidates for employment who share our commitment to fosteringanequitableand inclusive learning environment (readourEquity Statement. All applicantsare required tosubmita statement of 500 words or less describing the value of diversity equity and inclusion in the higher education environment and their prior current and/or potential contribution(s) to fostering diversity equity and inclusion as an employee.
How To Apply
To be considered for this position a candidate must apply online through the Olympic College website andsubmitthe following required materials:
Olympic College Online Application
Resume
Cover Letter in your cover letter describe how your experience sets you apart for this position.
Unofficial college transcripts. Official transcripts and copies of mandated certifications will berequired ofthe successful candidate.
EEO Statement
Olympic Collegeprovidesequal opportunity in education and employment and does not discriminateon the basis ofrace color national origin age disability genetic information sex sexual orientation marital status creed religion or status as a veteran of war. Olympic College provides reasonable accommodations for qualified students employees and applicants with disabilitiesin accordance withthe Americans with Disabilities Act and Federal Rehabilitation Act. The following people have beendesignatedto handle inquiriesregardingnondiscrimination and accommodation policies:or. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
