IT Specialist I
IT Specialist I
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Job Title
IT Specialist IJob Description
Job Title: Shift lead Global IT Service desk.
Overall Experience 12 years with IT Infrastructures.
Job Description
Technical Skills:
- Excellent Oral and written communication skills
- Must have previous exposure of dealing with international projects.
- Experience with IT Project deliveries & technical guidance of teams.
- Knowledge of endtoend IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must.
- Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2 2019 Client OS (Windows 10 11 (MCSA & RHCSA certifications)
- Sound Knowledge of Virtualization VMware ESXi 6 or above (VCP certification preferred) and storage technologies.
- Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage.
- Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage.
- Sound understanding of ITIL concepts.
Secondary Skills:
- Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help.
- Knowledge of Networks & Cisco technologies would be an added advantage.
- Experience with VEEAM or other backup products.
Primary Roles & Responsibility:
- Ensures quality project delivery including interacting with customers answering customer enquiries and effectively handling customer complaints.
- Provides encouragement to team members including communicating team goals and identifying areas for new training or skill checks.
- Assists management with hiring processes and new team member training.
- Answers team member questions helps with team member problems and oversees team member work for quality and guideline compliance.
- Communicates deadlines and goals to team members.
- Develops strategies to promote team member adherence to company regulations and performance goals.
- Conducts team meetings to update members on best practices and continuing expectations.
- Generates and shares comprehensive and detailed reports about team performance missionrelated objectives and deadlines.
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
Qualifications:
- Bachelors degree in computer science Information Technology or a related field (or equivalent experience).
- Proven experience in a leadership or supervisory role within an ICT department.
- Strong technical knowledge across a range of IT areas including hardware software networks and security.
- Project management experience with a demonstrated ability to lead and execute IT projects.
- Excellent communication and interpersonal skills.
- Strong problemsolving and decisionmaking abilities.
- ITIL or other IT service management certifications are a plus.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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