Executives

Emerging

Posted on : 07-04-2025

Employer Active

1 Vacancy

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Job Location

Noida - India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 07-04-2025

Job Description

Skill Set Matrix for Customer Care Executive BGB Back office

Skills Sets
TESTED / TRAINED THROUGHQualifying ScoreTechnical Skills
Good computer Navigation skills
Computer Proficiency test at Hiring70 Ability to use the Desktop Computer system Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT) Basic Knowledge of using Internet Web Browser Search Engine etcKeyboarding SkillsTyping Test at Hiring> 25Process Specific Skills
Knowledge of UK Culture
UK Culture Training80Knowledge of Utility Industry in UK
Domain Training80Process Knowledge Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process Micro knowledge of the process Micro knowledge of tasks and sub tasks handled Micro knowledge of tasks and sub tasks handled

Process Training and Assessments80Systems Knowledge Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile

Customer Service Focus Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems) & understand sequence of events
Customer Service Skills Training80Data Gathering and Handling Skills
Data sufficiency test at hiring70Problem Solving Skills
Logic & Reasoning Test at Hiring80Soft Skills (Desirable)
Business Awareness
Personal Interview at the time of hiring On the job Coaching/ Mentoring
Teamwork
Adaptability
Work standards
Managing self

Minimum skills required to have threshold and tool for measurement.

Desirable Skills No threshold specified

Employment Type

Full-Time

Company Industry

Apply Now

About Company

Emerging

0-50 employees

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Executives

Emerging

Job Description

Employment Type

Company Industry

About Company

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