Customer Loyalty Manager
Customer Loyalty Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 50000 - 65000
1 Vacancy
Job Description
Job Title: Customer Loyalty Manager
Location: Onsite / FullTime
Hours: 4045 hours per week (Saturdays required some evenings with a weekday off)
Compensation: $50000 $65000 annual salary Monthly Volume Bonus
About the Role
Were looking for a Customer Loyalty Manager who thrives on connecting with people problemsolving and creating a smooth satisfying experience for every customer who walks through the doorwhether they buy a vehicle or not. This fulltime inperson role bridges the gap between our sales staff BDC and customers ensuring seamless communication and support during and after the sales process.
This is a unique position that doesnt require prior sales experience but does demand outstanding communication empathy and a customerfirst mindset. Youll play a key role in keeping our process tight our team aligned and our customers happy.
Key Responsibilities
- Act as the main point of contact between the customer sales team and BDC from the start of the sales process through postsale.
- Meet and speak with every instore customer to ensure their needs are being met and there are no disconnects in the buying journey.
- Follow up with customers who leave without purchasing ensuring every effort was made to earn their business.
- When sales staff are unavailable step in to assist or guide the customer to maintain a consistent highquality experience.
- Monitor and ensure lead followup is being completed promptly and effectively.
- Assist with followups on pending deals and outreach to lost opportunities.
- Contribute to customer satisfaction by making sure every interactionbuying or notis positive and professional.
Schedule & Hours
- 4045 hours per week
- Required to work Saturdays
- Some evening hours as needed
- One weekday off per week
Compensation & Benefits
- $50000 $65000/year salary based on experience
- Monthly performance bonus based on volume
- Fulltime salaried position with growth potential
What Were Looking For
- Exceptional communication skills both verbal and written
- Empathy and patience you genuinely care about helping people
- Ability to build rapport quickly and navigate customer concerns with professionalism
- Organized reliable and proactive with followups and internal communication
- Comfortable working in a fastpaced customerfacing environment
- No previous sales experience requiredbut a customer service or clientfacing background is a plus
Why Join Us
Were not just selling vehicleswere creating lasting relationships with our customers. As our Customer Loyalty Manager youll be the heartbeat of that mission making sure no opportunity is missed and no customer leaves feeling overlooked.
About Us
Friendly Ford Inc. is our customers trusted Ford dealership in Roselle and its because of our experienced staff that keeps the loyal customers coming back. We are dedicated to providing exceptional customer service and being an integral part of our community.If youre interested in learning more and want to be apart of our team we welcome you to apply!
Benefits
- 401(K) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Paid Vacation
- Promote from within
- Family Owned & Operated
- Partners in our community
- Team of tenured employees
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
