Customer Relationship Management CRM
Customer Relationship Management CRM
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₹ 300000 - 500000
1 Vacancy
Job Description
Key Functional Areas of Responsibility:
The role of the of CRM is to oversee all CRM functions building the businesss overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touchpoints of the business. The CRM is a key pillar in the businesss income generation strategy and he serves to maximize clients retention and the acquisition of new consumers therefore enabling the business to achieve its consumer base targets and ultimately its financial goals.
Utilize CRM tools to track interactions maintain accurate records and analyse sales performance. Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Responsible for leading the Post Sales CRM Operations payments and collections. Ensure regular monitoring of project progress and update the clients on the same. Ensure on time completion comprehensiveness and accuracy of all documentation pertaining to sale and service. To maintain relationship with clients and coordinate on client queries post booking formalities till possession To assist client with all queries pertaining to legal agreement registration taxation banking etc. Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process. To identify the discrepancies and keep them into the notification of the Management at the right time. To prepare various reports on daily weekly quarterly and monthly basis. Reaching the targets and goals set for you. Establishing maintaining and expanding your customer base. Listening to customer requirements and presenting appropriately as per client requirements.
Graduate/MBA or related field Proven work experience as a CRM. Solid background in customer acquisition strategies
Strong negotiation and persuasion abilities Knowledge of online marketing methods and best practices An ability to manage marketing projects endtoend
Good understanding of sales and customer relationship management
Excellent analytical organizational project management and time management skills Experience
Total work: 2 year (Preferred)
Real estate sales: 2 year (Required) Key Skills
Proven work experience as a CRM Solid background in customer acquisition strategies Technical expertise with CRM and analytical systems
Time management Knowledge of online marketing methods and best practices Strong communication skills along with a customeroriented attitude
Relationship building
Required Experience:
Junior IC
Employment Type
Full-Time
