Customer Technical Services Senior Engineer - Onsite
Customer Technical Services Senior Engineer - Onsite
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$ 203000 - 203000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW100: East Hartford 400 Main Street East Hartford CT 06118 USAPosition Role Type:
HybridPratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.
This position is in the PW1500G/PW1900G/PW800 Customer Technical Services group for a Customer Service Engineer (P4. This assignment offers interesting and exciting insight of the engineering support to our airline customers engine shops and airframers. Job requires flexibility and adaptability to rapidly changing requirements and ability to multitask across several engine disciplines hardware and/or across several GTF engine models and customers.
What You Will Do
The PW1500G/PW1900G/PW800 Customer Service Engineer will focus on specific task requirements as follows:
Interface with commercial airline operators worldwide PW Field Service Representatives and airframe companies (Airbus/A220 Embraer/E190 by developing and providing design operation maintenance and technical data. This includes participation in Engineering Change PCIR CCB IPMT CIPT SIPT MPR processes.
Work directly with airline customers and MRO engine shops around the world that operate PW1000G powered aircraft.
Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution service bulletin retrofit activities and engine manual interpretation.
Participation in airline customer meetings conferences customer council calls as well releasing All Operator communications and Service Information Reports through development and presentation of relevant technical material.
Initiate technical data development of Engineering Authorizations (EA) and other documents for on wing and engine shop maintenance data for AMM EM CIR and MPG manuals in support of PW1500G/A220 and E190/195/PW1900G airline customer operations.
In addition provide technical support work scope development and investigative services to engine overhaul shops and repair centers around the world.
Interface with the following internal organizations to ensure clear accurate and timely development of engine inspection/operation/maintenance data: ASE Repair FMP Engine Service Programs Customer Service/Fleet Managers MRO/Engine Overhaul organizations Standard Practices GTF CIPTs/Core Disciplines and the Chief Engineers and Program office.
Manage outsourcing activities regarding EA creation and Teamcenter processing of new technical data and be the point of contact for all MDE technical manual publication issues.
Provide engineering support to Embraer/E195 and Airbus A220 flight test and production programs interface with PW PSCV as well as airframer final assembly line teams regarding the modification inspection and maintenance of the flight test compliance engines as well as production predelivery engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.
Qualifications You Must Have:
Bachelors Degree in Engineering from ABET (Accreditation Board for Engineering and Technology)
8 years of Engineering experience or 5 years with an advanced degree
U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:
Broad knowledge of project management
Prefer substantial knowledge of RTX projects programs or systems in order to provide enhancements within job area.
What We Offer:
Benefits
Learn More & Apply Now
What Is My Role Type: In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.
The salary range for this role is 101000 USD 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a U.S.based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Senior IC
Employment Type
Full-Time
