Mental Health Specialist II PD 988 ChatText Multiple Vacancies
Mental Health Specialist II PD 988 ChatText Multiple Vacancies
Posted on :
07-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Posting Summary
Rutgers The State University is seeking a Mental Health Specialist II in the Lifeline National Backup Center within Rutgers University Behavioral Healthcare. The Mental Health Specialist II performs functions in support of the Units mission providing streamlined prompt and customer friendly services to clients of the Lifeline National Backup Center. Receives telephone chat and/or text requests for service undertakes assessment of the service need of the client and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues. Among the key duties of this position are the following: Interacts with client in a therapeutic manner. Models for clients good communication skills recoveryoriented living skills effective coping skills and self help strategies as observed by supervisor and as indicated by feedback from clients and team members. As part of the Call Center actively participates in ensuring that all service requests are handled in an effective and client friendly manner. Promptly accepts service requests responds to incoming calls chats and/or texts within prescribed timeframe as observed by supervisor. Assesses service requests/referrals and responds in accordance with prescribed procedures. Maintains comprehensive and uptodate knowledge of resources and programs used by the Center and Unit in order to provide guidance to clients and make appropriate referrals as observed by supervisor. Assesses clients condition in order to make/authorize an appropriate disposition. Performs assessment and makes appropriate disposition as indicated by feedback from receiving program/referral; client satisfaction supervised observations or other provider. Assumes overall responsibilities for completion of all request and documentation for disposition. Collaborates effectively with other staff members and referral sources for disposition as indicated by supervisory observation. Documents assessments interventions and interactions with clients in a timely manner and in accordance with established policies. Documents all client contact information in accordance with departmental protocols and accurately and appropriately inputs data in units informational system as observed by supervisor.
Overview
New Jerseys academic health center Rutgers Biomedical and Health Sciences RBHS takes an integrated approach to educating students providing clinical care and conducting research all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide RBHS includes eight schools a behavioral health network and five centers and institutes that focus on cancer treatment and research neuroscience advanced biotechnology and medicine environmental and occupational health and health care policy and aging research. Our faculty are teachers clinicians and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine dentistry pharmacy public health nursing biomedical research and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the stateat Rutgers UniversityNew Brunswick including Piscataway; and at locations in Newark Scotch Plains Somerset Stratford and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick Newarks University Hospital in Newark and other affiliates. Through this community of healers scientists and scholars Rutgers is equipped as never before to transform lives.
Rutgers The State University is seeking a Mental Health Specialist II in the Lifeline National Backup Center within Rutgers University Behavioral Healthcare. The Mental Health Specialist II performs functions in support of the Units mission providing streamlined prompt and customer friendly services to clients of the Lifeline National Backup Center. Receives telephone chat and/or text requests for service undertakes assessment of the service need of the client and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues. Among the key duties of this position are the following: Interacts with client in a therapeutic manner. Models for clients good communication skills recoveryoriented living skills effective coping skills and self help strategies as observed by supervisor and as indicated by feedback from clients and team members. As part of the Call Center actively participates in ensuring that all service requests are handled in an effective and client friendly manner. Promptly accepts service requests responds to incoming calls chats and/or texts within prescribed timeframe as observed by supervisor. Assesses service requests/referrals and responds in accordance with prescribed procedures. Maintains comprehensive and uptodate knowledge of resources and programs used by the Center and Unit in order to provide guidance to clients and make appropriate referrals as observed by supervisor. Assesses clients condition in order to make/authorize an appropriate disposition. Performs assessment and makes appropriate disposition as indicated by feedback from receiving program/referral; client satisfaction supervised observations or other provider. Assumes overall responsibilities for completion of all request and documentation for disposition. Collaborates effectively with other staff members and referral sources for disposition as indicated by supervisory observation. Documents assessments interventions and interactions with clients in a timely manner and in accordance with established policies. Documents all client contact information in accordance with departmental protocols and accurately and appropriately inputs data in units informational system as observed by supervisor.
Overview
New Jerseys academic health center Rutgers Biomedical and Health Sciences RBHS takes an integrated approach to educating students providing clinical care and conducting research all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide RBHS includes eight schools a behavioral health network and five centers and institutes that focus on cancer treatment and research neuroscience advanced biotechnology and medicine environmental and occupational health and health care policy and aging research. Our faculty are teachers clinicians and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine dentistry pharmacy public health nursing biomedical research and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the stateat Rutgers UniversityNew Brunswick including Piscataway; and at locations in Newark Scotch Plains Somerset Stratford and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick Newarks University Hospital in Newark and other affiliates. Through this community of healers scientists and scholars Rutgers is equipped as never before to transform lives.
Required Experience:
Unclear Seniority
Employment Type
Grant
Key Skills
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