IT Support Administrator
IT Support Administrator
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
IT Support Administrator Harrison OH (Job ID: 1197.
Cincinnati Incorporatedhas been manufacturing machinery since the late 1890s. We pride ourselves on a hard days work and quality. Quality is not only seen in our products but also in our team members. CI employees have shaped the reputation and culture at CI with their uncompromising integrity focus and innovation. The icing on top of the cake: CI offers a competitive and comprehensive benefits package.Are you ready for your career at CI
Position Summary and Purpose:Support andmaintain the organizations computer systems desktops software network infrastructure mobile phones andperipherals.
Duties and Responsibilities:
- Perform onsite and remote analysis diagnosis and resolution of complex desktop problems for endusers and recommend and implement corrective solutions as needed.
- Install configure test maintain monitor and troubleshoot enduser and centralized network hardware peripheral devices printing/scanning devices presentation equipment software and other products in order to deliver required desktop service levels.
- Support the development and implementation of new IT projects and solutions.
- Ensure efficient operation of the organizations desktop computing environment.
- Meet KPI requirements for ticket response times and customer satisfaction.
- Achieve project objectives.
- Work under general supervision with latitude for independent judgement.
- Administer the Zoom Phone platform including user accounts licenses and settings.
Essential Skills Knowledge and Behaviors:
- Strong customer service orientation.
- Teamoriented and skilled in working within a collaborative environment.
- Good written oral and interpersonal communication skills.
- Good knowledge of desktop network and mobile phone hardware.
- Ability to prioritize and execute tasks in a highpressure environment.
- Handson troubleshooting and support experience of desktop and IT infrastructure systems.
- Working technical knowledge of current protocols operating systems technologies and peripherals.
- Proven analytical and problemsolving abilities.
- Keen attention to detail.
- Selfmotivated and selfdirected.
- Can lift and carry up to 25 pounds on a routine basis.
- Associate Degree in information technologies or equivalent experience.
Desired Knowledge Skills Abilities Characteristics etc.
- Active Directory administration experience.
- IT industry certifications such as ITIL CCNA MTA and Network.
- Proficient in the application of Microsoft or Google GSuite productivity tools.
- Commitment to company values of continuous improvement lean practices and the elimination of waste.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job.
The physical demands and work environment characteristics described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job.
Physical demands: Employee is occasionally required to stand walk sit use hands to finger handle or feel objects tools or controls. Specific visionabilities required by the job include close vision distance vision color vision peripheral vision depth perception andthe ability to adjust focus.
Work environment: The noise level in the work environment is usually moderate.
EOE including Vets/Disabled
This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen U.S. National or recent lawful permanent resident to apply.
Premium benefits starting on day 1:
Paid Vacations
Paid Holiday and Personal Days
Profit Sharing
Medical Insurance (including HSA)
Dental Insurance
Vision Insurance
Accident Insurance
Life Insurance: AD&D
Disability Insurance
Generous 401K Employer Match
Flexible Spending Account
Tuition Reimbursement
Employee Assistance Program
Parental Leave
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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