Director of Operations - Stepping Forward Technology
Director of Operations - Stepping Forward Technology
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Salary Not Disclosed
1 Vacancy
Job Description
Do you have a natural ability to inspire and uplift those around you Do you excel in a fastpaced environment where you have the autonomy to lead develop your team and deliver exceptional service to clients Stepping Forward Technology a familyrun locally owned IT Managed Service Provider (MSP) is excited to announce a new opportunity for a proactive and peoplecentricrole Director of Operations.
Stepping into our company with a wellestablished strategic plan (the TruMethods Framework for delivering worldclass service) and culture the chosen candidate will implement service operations and report directly to the CEO acting as the integrator to the CEOs visionary role as described in the book entitled Rocket Fuel.
Stepping Forward Technology is an innovative company with a proactive approach to technology support and strategy and it is dedicated to delivering exceptional IT services across our five key service areas. Our mission is to help small to mediumsized businesses in and around Colorado Springs THRIVE through effective IT planning and the use of cuttingedge technology. Check out why Stepping Forward Technology has been named among the top 5 of MSPs and anticipates doubling in size within the next 34 years athttps:// out our latest video to see if SFT provides a culture fit for you!
our Director of People and Operations your responsibilities fall into the following five areas:
Operational Focus:
- Execute CEOs Vision: Implement improved operations through bimonthly planning meetings reviewing health metrics and priorities
- KPIs: Track and evaluate established metrics to evaluate our quality of service in each service delivery role
Project Management:
- On Time and On Budget: Coordinate and prioritize projects effectively to deliver projects on time and on budget
- Client Expectations: Build and maintain strong relationships as our Client Ambassador Define project scope and timelines
- Work Scheduling: Coordinate with Professional Services to maintain 80 utilization
Service Management:
- Effective Meetings: Facilitate daily huddles and weekly meetings to drive service delivery initiatives with the respective leads for each role
- Performance Tracking: Ensure departments are meeting our performance targets
- Process Improvement: Identify and resolve inefficiencies and issues
- Daily Operations: Oversee staffing administration and operations for smooth workflows
People Management:
- Leadership & Growth: Foster growth and autonomy team alignment and focus on core values
- 1on1s & Reviews: Conduct biweekly checkins and assist with annual reviews
- Ownership & Accountability: Hold team members responsible with a trust but verify approach
- Hiring & Firing: Collaborate with the CEO on staffing decisions
We believe you should have the following skills to be successful in our Director of Operationsrole:
- No less than 5 years of experience in a senior leadership role demonstrating your ability to direct coach build develop and manage others
- Project Management experience is essential to ensure successful planning and completion of projects while effectively managing resources and timelines.
- Ability to leverage exceptional people skills to connect communicate mentor build trusted relationships and provide the utmost level of customer service
- Proven track record of achieving organizational objectives driving operational efficiencies and highquality performance
- Strong emotional intelligence with the ability to adapt leadership style to accommodate team members natural tendencies
- Solid understanding of how organizations evolve with the ability to navigate changemanagement
- Capacity to reason through mechanical principles with a passion for metrics and process improvement
- Ability to envision and implement proactive measures to solve problems mitigateconflicts and troubleshoot complex situations
- Proven ability to multitask manage prioritize organize plan focus adapt to changes quickly and follow through
- Demonstrated commitment to high standards of honesty integrity and equity
- Microsoft Office Suite/Teams super user
- Ability to successfully pass a Criminal Background Check if selected for the role
Bonus pointsif you have any of the following:
- Bachelors degree in business or related field
- Operationsexperiencewithin a company running on anEOSstructure
If you are ready to make a positive impact apply to become our new Director of Operations. We offer competitive wages benefits profit sharing leadingedge technology strong team collaboration and much more!Apply today!
Required Experience:
Director
Employment Type
Full-Time
