Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Casey Auto Group is currently seeking an Automotive Service Advisor to join our team!
Considering a job as an automotive service advisor can be appealing for several reasons:
Customer Interaction: The role involves direct communication with customers helping them understand their vehicles needs. If you enjoy working with people and providing excellent service this could be a fulfilling position.
Technical Knowledge: Youll gain a deeper understanding of automotive systems and repair processes. This role allows you to learn about the latest automotive technologies and trends.
ProblemSolving: As a service advisor youll help diagnose customer issues and recommend appropriate services. This can be intellectually stimulating and rewarding especially when you resolve complex problems.
Career Growth: There are often opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or specialized positions.
Job Stability: Casey Auto Group offers stable employment as vehicles require maintenance and repair regardless of economic conditions.
Earnings Potential: Many service advisors have the potential to earn a good salary particularly with commissions based on service sales which can motivate performance.
Diverse Work Environment: Working at Casey Auto Group exposes you to various tasks from customer service to administrative duties keeping the job dynamic and interesting.
Passion for Cars: If you have an interest in vehicles and mechanics this role allows you to immerse yourself in that passion daily.
Overall becoming an automotive service advisor can provide a rewarding career path for those who enjoy customer service problemsolving and working in a fastpaced environment.
Automotive Service Advisor Responsibilities:
- Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt courteous and effective service.
- Takes ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
- Provides concierge support for all owner inquiries whether over the phone or in person to ensure the customer does not get mishandled.
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distributes work between technicians efficiently.
- Answers technical questions about vehicle problems warranties services and repairs.
- Maintains customer happiness scores at or above company standards.
- Assists in diagnosing vehicle problems; orders parts and tools as necessary.
- Oversees administration of warranty claims as well as training and supervising of the service department.
- Sets schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintains good working relationships with factories and fosters positive employee relations.
- Collaborates with upper management to make service department hiring and discipline decisions.
Job Qualifications:
- Previous experience is required
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication with customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Benefits of being a Casey employee:
- Highly productive shops
- Career advancement opportunities
- Competitive pay
- Clean and professional work environment
- Family owned and operatedfor over 60 years with six locations in Newport News and Williamsburg (BMW Honda Toyota Chevrolet Volkswagen Subaru and Kia)
- Ongoing Professional Development
- Paid training
Benefits Offered:
- MedicalDental Vision and Life Insurance
- HSA FSA and LPFSA
- Prescription Drug Coverage
- CompanypaidHealthJoy program
- Telehealth visits
- Medical Bill Review
- Tobacco Cessation programs
- And more!
- Short and LongTerm Disability
- Legal Resources and Identity Theft Protection Coverage
- Company paid Employee Assistance Program (counseling services)
- Weekly pay
- Employee Discounts (YMCA Onelife Fitness vehicle services and more)
- 401 (k) Retirement Savings Plan
- Company paidLife Insurance Policy
- Paid vacation time
The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a familyowned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entrylevel to highline luxury the Casey Auto Group continues to meet and exceed Hampton Roads transportation needs. We are driven to be the very best and were always looking for passionate motivated professionals who share that same drive to join us.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
