Guest Services Agent
Guest Services Agent
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Salary Not Disclosed
1 Vacancy
Job Description
The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Front Desk Agent youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a frictionfree experience. Youll also create the warm atmosphere that makes our guests feel at home in any moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Front Desk Agent youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a frictionfree experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests in person or on the phone
Take and manage guest bookings upselling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out take IDs hand out room keys and control and release safety deposit boxes
Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary
Stay safe all the time. Following our safety procedures youll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the days schedule
Jump into other adhoc duties when your colleagues need your help
What we need from you
Communication skills guests will need to come to you with concerns as well as compliments so youll be easy to talk to
Your problemsolving skills will turn issues intoopportunitiesso every guestleaveswith great memories
Fluency in the local language extra language skills would be great but not essential
Literate and techsavvy youll need a good grasp of reading writing basic maths and computers
Flexibility night weekend and holiday shifts are all part of the job
Youll have a high school diploma or qualification. A college or university degree would be a bonus but not essential
Experience ideallyyoull have spent at least one year in a front desk or guest service position
Strength sometimes youll need to lift push and pull big objects up to 50lbs 23 kg). This can involve bending and kneeling.
How do I deliver this
We genuinely care aboutpeopleand we show this through living out our promise of True Hospitalityeach and everyday. Its what connects every colleague in all IHGhotels.
Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills.
True Attitude:being caring wanting to make a positive difference and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay
True Listening: focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner
Theres so much more to the job than we can capture here. Its simply about creating great experiences doing the right thing and understanding people.
What we offer
Well reward all your hard work with a great salary and benefits including uniform great room discount and superb training.
Join us and youll become part of the global IHG family and like all families all our individual team members share some winning characteristics. As a team we work better together we trust and support each other we do the rightthingand we welcome different perspectives. You need to show us youcare:that you notice the little things that make a difference to guests as well as always looking for ways to improve visit :// to find out more about us.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
